Case Developer 1

Public Consulting Group; Chula Vista (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Dormont Manufacturing Co is seeking a professional to manage client referrals and ensure effective communication within the case management system. Candidates should have a background in social services and experience in similar roles would be advantageous.

Required qualifications include a high school diploma, strong customer relation techniques, and the ability to handle sensitive information discreetly. This is a full-time position based in Chula Vista, California.

Qualifications

• 2+ years of relevant work experience, preferably in Social Services.
• Effective communication and customer service skills required.
• Ability to work efficiently with computers and modern office methods.

Responsibilities

• Manage incoming referrals and enter information into the case management system.
• Conduct in-depth interviews and collect updated medical information.
• Assure timeliness and customer satisfaction in processes.
• Complete intake summaries in the case management system.
• Request medical and physiological records as needed.
• Provide monthly reporting statistics to management.

Skills

Strong verbal and communication skills

Customer relation techniques

Ability to prioritize work

Maintaining confidentiality

Understanding of modern office methods

Establishing working relationships

Education

High School Diploma or equivalent

College degree preferred

Job description

Overview

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, please visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services

• Program Consulting
• Finance Consulting and Billing Services
• Applied Technology
• Outsourcing and Operations
• Strategy
• Project and Grants Management
• Assessments and Feasibility Studies

Responsibilities

• Manages incoming referrals and assure all appropriate information is entered into the case management system.
• Conducts in-depth interviews with individuals including collecting updated medical source information, discuss their impairments and limitations, work history and financial information.
• Manages processes that assure timeliness and customer satisfaction.
• Completes intake summaries in the case management system.
• Requests medical and physiological records.
• Obtains signatures on all the required forms and documentation.
• Provides monthly reporting statistics to the Senior Claims Analyst for designated area of responsibility.
• Assists with other duties as assigned.

Required Skills

• Proper etiquette including customer relation techniques, strong verbal and communications skills.
• Knowledge and understanding of company services and ability to articulate and answer questions related to those services.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Understanding of modern office methods and practices, efficient with computers.
• Ability to establish working relationships with federal, state and county agencies as well as the general public.

Qualifications

• High School Diploma or equivalent required. College degree preferred.
• 2+ years of relevant work experience, Social Service background a plus

Working Conditions

• Must reside in San Diego County
• This position requires full-time (Mon-Fri) in-office work, from 8am-5pm.
• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.