Case Coordinator

JAMS; New York (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

JAMS is seeking a detail-oriented legal administrative professional to partner with Case Managers and Panelists in New York. You will support the full lifecycle of cases, providing administrative and coordination services to ensure smooth operations.

Ideal candidates bring 2–4 years in legal admin or client service roles, strong ADR knowledge, and proficiency in MS Office. You will contribute to high-quality client experiences and maintain efficient case workflows.

Qualifications

• 2–4 years in a legal administrative or assistant role.
• 2–4 years in legal and client service roles.
• Proficiency in ADR processes and procedures.
• Computer literate and proficient in all software required.
• Knowledge of Panelists’ practice preferences in the local RC.

Responsibilities

• Completes tasks efficiently and accurately under Case Managers’ direction.
• Supports Case Managers, clients, and Panelists throughout the case lifecycle.
• Provides administrative support for Case Managers and Panelists.
• Develops Case Manager skills to enhance client experience.
• Act as Case Manager apprentice and cover desk in absence as needed.
• Coordinate and schedule conference calls, pre-hearing prep, and hearings with Panelists.

Skills

Verbal & written communication

Client service

ADR knowledge

Computer literacy

Education

Bachelor's degree in related discipline

Tools

MS Office

Job description

Overview

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

A Brief Overview

Partners with their Case Managers to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides continued support to Case Manager(s) and Panelists, as well as performs a wide variety of administrative, coordination, and program support activities. Performs all tasks accurately and with an appropriate sense of urgency.

Responsibilities

What you will do

• Completes tasks in an efficient, accurate manner as directed by Case Managers. Communicates and meets with Case Managers and local managers to discuss case issues.
• Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
• Provides administrative support for Case Managers and Panelists.
• Develops overall Case Manager skills, enhancing the client experience.
• Serves as Case Manager apprentice on mediations, competent to cover a Case Manager’s desk in their absence when appropriate. In certain circumstances the CC may be assigned a neutral (s) to support under the direction of a senior level case manager or manager.
• Collaborates with Panelist(s) to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, moderating, customer service, interacting with clients, and hearings.
• Reviews closed cases to determine client satisfaction and future business opportunities.
• Other duties as assigned within similar scope.

Qualifications

• Bachelor's Degree in a related discipline. Preferred
• 2-4 years of working in a legal administrative or assistant role. Required
• 2-4 years of working in legal and client service role. Plus
• Proficiency in all ADR processes and procedures. (Preferred proficiency)
• Knowledge of Panelists’ practice preferences in the local Resolution Center (RC). (Preferred proficiency)
• Computer literate and proficient in all software programs required for the position. (Required proficiency)
• Verbal and written communication skills. (Required proficiency)