Case Coordinator

JAMS; Philadelphia (Philadelphia County); On-site; USD 48,000 - 64,000; Full time

Job summary

JAMS is seeking a detail-oriented legal administrative professional to partner with Case Managers and Panelists. You will coordinate case administration, provide ongoing support, and perform a wide range of administrative and program support activities with urgency.

The role emphasizes collaboration, accuracy, and timely task completion in a fast-paced legal environment, supporting ADR proceedings from start to finish.

Qualifications

• Bachelor's Degree in a related discipline (preferred).
• 2-4 years of experience in a legal administrative or assistant role (required).
• 2-4 years of experience in legal and client service (plus).
• Proficiency in ADR processes and procedures (preferred).
• Knowledge of Panelists' practice preferences in the local Resolution Center (preferred).
• Proficiency in all software programs required for the position (computer literate).
• Strong verbal and written communication skills (required).

Responsibilities

• Completes tasks efficiently and accurately as directed by Case Managers.
• Supports Case Managers, clients, and Panelists throughout the lifecycle of a case.
• Provides administrative support for Case Managers and Panelists.
• Develops Case Manager skills to enhance the client experience.
• Serves as Case Manager apprentice and can cover a desk in their absence when needed.
• Collaborates with Panelists to develop and administer ADR practices, including scheduling, calls, moderating, and hearings.
• Reviews closed cases to assess client satisfaction and future business opportunities.
• Performs other duties within similar scope.

Skills

Verbal communication

Written communication

Computer literacy

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Overview

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

A Brief Overview

Partners with their Case Managers to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides continued support to Case Manager(s) and Panelists, as well as performs a wide variety of administrative, coordination, and program support activities. Performs all tasks accurately and with an appropriate sense of urgency.

Overview

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

A Brief Overview

Partners with their Case Managers to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides continued support to Case Manager(s) and Panelists, as well as performs a wide variety of administrative, coordination, and program support activities. Performs all tasks accurately and with an appropriate sense of urgency.

Responsibilities

What you will do

• Completes tasks in an efficient, accurate manner as directed by Case Managers. Communicates and meets with Case Managers and local managers to discuss case issues.
• Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
• Provides administrative support for Case Managers and Panelists.
• Develops overall Case Manager skills, enhancing the client experience.
• Serves as Case Manager apprentice on mediations, competent to cover a Case Manager's desk in their absence when appropriate. In certain circumstances the CC may be assigned a neutral (s) to support under the direction of a senior level case manager or manager.
• Collaborates with Panelist(s) to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, moderating, customer service, interacting with clients, and hearings.
• Reviews closed cases to determine client satisfaction and future business opportunities.
• Other duties as assigned within similar scope.

Qualifications

Qualifications

• Bachelor's Degree in a related discipline. Preferred
• 2-4 years of working in a legal administrative or assistant role. Required
• 2-4 years of working in legal and client service role. Plus
• Proficiency in all ADR processes and procedures. (Preferred proficiency)
• Knowledge of Panelists' practice preferences in the local Resolution Center (RC). (Preferred proficiency)
• Computer literate and proficient in all software programs required for the position. (Required proficiency)
• Verbal and written communication skills. (Required proficiency)