Case Coordination Supervisor

Libra Solutions, LP; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical plans

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Flexible spending accounts

Job summary

Libra Solutions in Charlotte, NC is seeking an experienced Case Coordination Supervisor to lead a team of case coordinators while maintaining a dedicated caseload of their own.

The role emphasizes strong organizational skills, medical terminology knowledge for orthopedic and soft-tissue injuries, and the ability to coach and mentor staff in a fast-paced, in-office environment.

Qualifications

• 3+ years of relevant industry experience
• Past management experience preferred
• Bachelor’s Degree preferred
• Exemplary customer service skills
• High level of organization with ability to prioritize
• Thrives in a team environment
• Ability to coach, mentor and assist in overall success of the company and team
• Must be able to work in-office in our Charlotte, NC office

Responsibilities

• Manage an active caseload of up to 50 cases
• Thorough understanding of medical terminology and commonly requested procedures related to orthopedic and soft-tissue injuries
• Assess and make independent decisions on incoming requests
• Maintain workflow through prioritization and delegation of tasks
• Meet or exceed expectations in customer service, timely responses and overall job functions
• Help build and foster long term relationships with referral sources
• Coordinate training for new team members
• Meet weekly with all Team Members and Director of Total Access
• Mentor Case Coordinators
• Set case limits and underwrite procedures
• Participate in Jr. Risk Committee Meetings as needed
• Directly manage team of up to six direct reports
• Assist Servicing Department with inactive case collections and follow up with difficult firms

Job description

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies are leaders in their industries! MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases—improving efficiency for attorneys, care providers, and their clients. Oasis Financial is the largest and most recognized plaintiff funding brand in the nation, having helped 400,000+ plaintiffs access more than $2 billion in funding while their personal injury cases progress. And through Probate Advance, we enable heirs to access their inheritance without waiting through the lengthy probate process.

Together, under the Libra Solutions banner, we support a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers – creating a powerful platform to deliver faster, more seamless outcomes for our customers.

Libra Solutions is looking for an experienced Case Coordination Supervisor with a thorough understanding of the personal injury case coordination role and life cycle of a case. Team Leads should be passionate and effective at training and developing team members with a growth mindset. This individual will be leading a team of case coordinators and overseeing their work while maintaining a dedicated caseload of their own.

This position is based in our Charlotte, NC office.

Essential Functions:

• Manage an active caseload of up to 50 cases
• Thorough understanding of medical terminology and most commonly requested procedures relating to orthopedic and soft-tissue injuries
• Ability to quickly assess and make independent decisions on majority of incoming requests
• Maintain workflow through prioritization and delegation of tasks
• Meeting or exceeding expectations in all facets of the job including customer service, timely responses and overall job functions
• Help build and foster long term relationships with referral sources
• Ensure coverage of all team member duties and manage the daily, weekly, monthly, quarterly tasks as assigned inclusive of vacation and sick leave for members
• Directly manage team and oversee their respective cases
• Assist Servicing Department with inactive case collections and follow up with difficult firms
• Coordinate training for new team members as needed
• Meet weekly with all Team Members and Director of Total Access
• Mentor Case Coordinators
• Set case limits and underwrite procedures
• Participate in Jr. Risk Committee Meetings as needed, either as permanent member or backup
• Performs audits of cases when reviewing
• Manage a team consisting of up to six direct reports

• 3+ years of relevant industry experience
• Bachelor’s Degree preferred
• Past management experience preferred
• Exemplary customer serviceskills
• A high level of organization with the ability to prioritize accordingly
• Thrives in a team environment
• Ability to coach, mentor and assist in the overall success of the company and the team
• Must be able to work in-office in our Charlotte, NC office

We believe taking great care of our customers starts with taking great care of our people. That's why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.