Case Coordinator

Libra Solutions, LP; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical plans

Dental, vision, life insurance

401(k) with company match

Flexible spending accounts (FSA)

Job summary

Libra Solutions, LP seeks a skilled Case Coordinator to evaluate cases and coordinate funding decisions for plaintiffs, heirs, and providers. The role focuses on maintaining strong attorney and medical provider relationships, coordinating medical logistics, and articulating our process and mission.

This position is based in Charlotte, NC, offers an in-office work setting, and requires 1–3 years of relevant experience with strong customer service and organization.

Qualifications

• Requires High School diploma or GED.
• 1-3 years of relevant industry or legal experience preferred.
• Bilingual in Spanish preferred.
• Must be able to work in-office in Charlotte, NC.
• Excellent communication and organizational skills.

Responsibilities

• Manage an active caseload of 100–150 cases.
• Grow relationships with attorney firms and medical providers.
• Communicate effectively with attorneys, clients and medical providers to ensure best care and service.
• Schedule and coordinate medical treatments and related logistics.
• Assess and make funding decisions up to $10K.
• Maintain workflow by prioritizing daily and weekly tasks.
• Collaborate with internal stakeholders to meet service levels and revenue goals.
• Assist with training new team members.

Skills

Medical terminology

Customer service

Time management

Team orientation

Spanish language

Education

High School diploma or GED

Job description

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies are leaders in their industries! MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases—improving efficiency for attorneys, care providers, and their clients. Oasis Financial is the largest and most recognized plaintiff funding brand in the nation, having helped 400,000+ plaintiffs access more than $2 billion in funding while their personal injury cases progress. And through Probate Advance, we enable heirs to access their inheritance without waiting through the lengthy probate process.

Together, under the Libra Solutions banner, we support a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers – creating a powerful platform to deliver faster, more seamless outcomes for our customers.

Libra Solutions is looking for a skilled Case Coordinator with legal and or medical experience. A Case Coordinator is proficient at evaluating a prospective case and making funding related decisions based upon its merits. This role is also responsible for articulating the Libra process, mission statement and fostering relationships across the legal and medical communities.

This position is based in our Charlotte, NC office.

Essential Functions:

• Comfortable managing active caseload of (100-150) cases
• Grow relationship with attorney firms and medical providers
• Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible
• Effectively manage medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyze medical records and arrange transportation
• Assess and make funding decisions to $10K
• Maintain workflow through prioritization of daily and weekly tasks
• Collaborate with internal stakeholders to ensure service levels and revenue goals are met
• Occasionally assist with training new team members

• High School or GED required
• 1-3 years of relevant industry or legal experience is preferred
• Bilingual in Spanish is preferred
• Exemplary customer service and time management
• Organized and ability to prioritize well
• Thrives in team environment
• Knowledge of medical terminology and life cycle of a case
• Ability to assess overall case metrics, build/maintain relationships with law firms and make timely decisions independently and with help from supervisor
• Must be able to work in-office in Charlotte, NC

We believe taking great care of our customers starts with taking great care of our people. That's why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.