Case Assistant

Jewish Board of Family and Children's Services; New York (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision plans

Tuition assistance

403(b) retirement benefits and pension

Flexible spending accounts

Employee Assistance Program

Life and disability insurance

Job summary

The Jewish Board’s Youth and Family Division seeks a Case Assistant to support residents in supported housing programs, helping them live in the community as independently as possible.

You will work with clinical staff, assist with intake, apartment setups, daily documentation, and safety checks, while traveling as needed to visit clients and participate in team trainings.

Qualifications

• HS degree/HSE required.
• One year of experience in a community mental health or human services setting preferred.
• Willingness to work with a traumatized population.

Responsibilities

• Support clinical and case staff in their work with residential clients within program regulations and agency mission.
• Set up vacant apartments for new families admitted to the program.
• Complete apartment inspections to ensure safety and sanitary conditions are maintained.
• Complete intake phone screenings (with training and supervision).
• Provide Orientation/Intake for new residents.
• Develop and may run activity sessions.
• Accompany clients on trips and outings and supervise activities.
• May be called upon to work one on one with a client under stress.
• Ensure residents understand facility rules and regulations.
• Monitor and ensure security within the facility.
• Conduct hourly rounds and document activity in logbook.
• Participate in staff meetings and trainings.
• May travel to off-site meetings and trainings.
• Document all client interactions and file incident reports.
• Share observations with treatment team and alert supervisor of issues.
• Other duties as assigned.

Skills

Excellent client engagement skills

Strong verbal and writtencommunication

Attention to detail

Ability to work independently

Ability to travel to visit clients

Valid driver’s license

Education

HS degree/HSE Required

Tools

Windows environment

Job description

PURPOSE

The Jewish Board’s Youth and Family Division supports domestic violence survivors and their family members. Using a non-judgmental, trauma-informed approach, staff guide the residents to create and meet personalized recovery goals, to stabilize their families, to develop independent living skills, and to plan effectively to be able to live in a healthy and secure manner. Our work is guided by principles that emphasize the critical importance of safe and stable housing, utilize a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

PURPOSE

The Jewish Board’s Youth and Family Division supports domestic violence survivors and their family members. Using a non-judgmental, trauma-informed approach, staff guide the residents to create and meet personalized recovery goals, to stabilize their families, to develop independent living skills, and to plan effectively to be able to live in a healthy and secure manner. Our work is guided by principles that emphasize the critical importance of safe and stable housing, utilize a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

POSITION OVERVIEW

The Case Assistant is the introductory level of direct care staff working within the Jewish Board’s supported housing programs to help residents live in the community as independently as possible

KEY ESSENTIONAL FUNCTIONS

include but not limited to:

• Supports the clinical and case associate staff in their work with residential clients, and provides services to those clients within the scope of program regulations and agency mission.
• Sets- up vacant apartments for new families admitted to the program
• Completes apartment inspections to ensure that all safety and sanitary conditions are maintained.
• Completes intake phone screenings (with training and supervision)
• Provides Orientation/Intake for new residents.
• Develops, and may run activity sessions
• Accompanies clients on trips and outings and supervises activities
• May be called upon to work one on one with a client who is displaying significant stress
• Ensures that the residents understand the rules and regulations of the facility in which they are housed.
• Monitors and ensures that security is maintained within the facility.
• Conducts hourly rounds of the facility and document all activity in the Communication logbook.
• Participates in regular staff meetings and trainings.
• May be asked to travel to off-site meetings and trainings.
• Completes regular and timely documentation of all client interactions, including informational notes; files incident reports as appropriate.
• Shares their experience and observation of the clients under their care with the treatment team and immediately brings to the attention of the supervisor any unusual issues.
• Other duties as assigned.

CORE COMPETENCIES for the position include:

• Excellent client engagement skills
• Strong verbal and written communication skills
• Attention to detail
• Ability to work independently as well as with a team
• Ability to travel to visit clients in apartments or to escort clients.
• Valid driver’s license and willingness to drive agency van preferred.

EDUCATIONAL / TRAINING REQUIRED

• HS degree/HSE Required
• One year of experience in a community mental health or human services setting preferred

Additional Qualifications Needed

• Willingness to work with a traumatized population, many with experiences of homelessness and substance use.
• Compassion and respect for vulnerable individuals.
• Patience and understanding for the sometimes slow process of stabilization and recovery.

Computer Skills Required

• Familiarity with working in Windows environment
• Ability and willingness to learn new systems and application software

If you join us, you’ll have these great benefits

• Generous paid time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgivenessFree continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 27/7 Accessible Employee Assistance Program
• Life and disability insurance

Who we are

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.