Case Managers

THE JEWISH BOARD; New York, Northern (NY, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

The Jewish Board seeks an experienced Case Manager to support adults in our supportive housing programs. You will manage complex caseloads, implement person-centered service plans, and coordinate with community partners to assist residents in achieving independent living goals.

Expect to document progress, lead routine sections of care, and advocate for residents while navigating health disparities. On-site work in The Bronx required, with occasional community-based travel as needed.

Qualifications

• Bachelor's degree (BA/BS) in human services or related field; 1+ year preferred
• Experience with mental health or housing programs is advantageous
• Ability to travel to off-site meetings and residents' apartments as needed

Responsibilities

• Carries a caseload and conducts person-centered planning with residents.
• Completes regular documentation of resident interactions, assessments, and plans.
• Links residents to community-based treatment and coordinates services with partners.
• Participates in intake, assessments, discharge, and follow-up conferences; may lead cases in high-risk settings.

Skills

Case management

Communication

Crisis management

Teamwork

Organizational skills

Problem solving

Patience & empathy

Cultural sensitivity

Education

BA/BS in Human Services or related field

Tools

Microsoft Office

Job description

LOCATION

55 Westchester Square
The Bronx, NY 10461, US

PURPOSE:

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

POSITION OVERVIEW:

The Case Manager is the most senior level of direct care staff working within the Jewish Board’s supportive housing programs to help residents live in the community as independently as possible.

KEY ESSENTIAL FUNCTIONS:

Resident Support

• Carries a caseload and practices person-centered and collaborative service planning with residents.
• Is assigned the most complex clients; carries a larger caseload than case associates and case assistants
• Ensures service plans are completed and signed by residents according to regulatory guidelines and standards.
• Evaluates and assesses independent living skills using a detailed functional assessment tool or supports residents in using tool for self-assessment. Supports residents in meeting individual goals.
• Supports residents toward the goal of medication management independence, including appropriate person-centered interventions.
• Advocates on behalf of residents with other services providers and in a way that takes into account health disparities and systemic racism.
• Interprets and explains agency policies and procedures to residents.
• May run resident support groups.
• Participates in monthly collaborative walk-throughs of unit/apartment with residents.
• Escorts residents to appointments, as needed.
• Facilitates monthly roommate meetings, when appropriate.
• Assists residents with physically demanding tasks, such as carrying groceries, laundry, and other household items, as needed.
• Heats fully cooked foods, on occasion.
• Resolves crises and de-escalates situations threatening resident comfort and well-being.
• Creates management plans to improve safety and prevent ongoing crises.
• For congregate settings only: Performs safety rounds of the program and wellness checks, as necessary.

Administrative Support and Coordination

• Provides services to those residents within the scope of program regulations and agency mission.
• Independently completes regular and timely documentation of all resident interactions, including assessments, service plans and progress, and informational notes.
• Ensures progress notes meet monthly billing documentation requirements, if necessary.
• Files incidents reports, as appropriate.
• Links residents to community-based treatment and collaborates with other services providers when coordinating services.
• Participates in planning and execution of special and holiday events.
• Participates in regular staff meetings and trainings.
• Travels to off-site meetings and trainings, as needed.
• Participates in intake, assessments, discharge, and follow-up conferences; may take the lead in presenting cases in these settings or in high-risk case meetings

CORE COMPETENCIES for the position include:

Knowledge and Attributes

• In-depth understanding of how mental illness, substance use disorders, or trauma can affect the lives of individuals in the community.
• Experience working with individuals living with serious mental illness, substance use disorders, or trauma required.
• Knowledge of local and state health and human service systems and their navigation.
• Understanding of the demanding processes of stabilization and recovery.
• Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
• Compassion and respect for vulnerable individuals.
• Openness to approaching the work through an anti-racist lens, engaging in continuous learning, and putting that learning into practice to support our diverse resident population.
• The ability to stay calm in a variety of situations, some of which may be stressful.
• Patience and empathy for individuals on their journey to recovery.

Skills

• Communication: Conveys information clearly and concisely, both verbally and in writing; practices active listening; engages residents respectfully.
• Self-sufficiency and initiative: Assesses, initiates, and completes tasks independently; contributes to the organization’s mission and team’s goals; researches and pursues professional development opportunities.
• Interpersonal relations: Demonstrates cultural sensitivity, interacts with colleagues and residents professionally and respectfully.
• Problem-solving: Analyzes situations objectively, generates or researches solutions independently
• Quality assurance: Attends to detail, follows standard operating procedures, and consistently produces work of high quality.
• Teamwork: Works collaboratively with teams and models collaborative teamwork, takes appropriate action on constructive feedback.
• Organizational skills: Manages time effectively; respects deadlines; prioritizes multiple, emerging, and complex demands; demonstrates flexibility.
• Crisis management: Identifies situations in the environment that can evolve into a crisis, maintains calm during a crisis, has solid crisis de-escalation skills or is willing to learn specific skills to de-escalate a crisis.
• Good judgement: Manages risk and ensures safety of residents independently recognizes and acts on situations requiring intervention by a supervisor or higher authority.

EDUCATIONAL/TRAINING REQUIRED:

• Bachelor of Arts (BA) or Bachelor of Science (BS) degree (At least 1-year experience in Human Services preferred)

COMPUTER SKILLS REQUIRED:

• Familiarity with Microsoft Office suite of products (Excel, Word, PowerPoint, etc.).
• Ability and willingness to learn new systems and application software.

WORK ENVIRONMENT/PHYSICAL EFFORT

• Ability to travel to visit residents in apartments or to escort residents in the community.
• Valid driver’s license and willingness to drive agency van preferred.
• Ability to lift 25 pounds to assist residents and to manage stairs in walk-up buildings as needed.

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

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Our Values.

Our values help guide us in everything we do, from our relationships with fellow staff to the clients and communities we serve.

Treat every person
with dignity

We act with respect and caring towards our clients, colleagues, and communities.

Strive to
be outstanding

We are exceptional professionals in all that we do.

Embrace each
other’s differences

We create a fair and inclusive environment for all.

We heal our communities one person at a time through thoughtful collaboration.

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.