Case Aide (Unaccompanied Minors Programs)

Wedgwood Christian Services; Grand Rapids (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

403b Retirement Plan

Medical plans

Flexible Spending Accounts

Health Savings Accounts

Dental and vision plans

Legal insurance

Paid time off

PSLF eligibility

Tuition discounts

Gym & wellness center access

Staff training and re-certification

Job summary

Wedgwood Christian Services in Grand Rapids, MI seeks a Case Aide to support the case management team in delivering client services. You will assist with transportation, intake/discharge tasks, and administrative duties while aligning with trauma-informed practices.

This role requires 21+, strong communication, independent work, and a valid driver's license. You will collaborate with staff to ensure patient-centered care and maintain professional boundaries in all interactions.

Qualifications

• Must be 21 years of age.
• High school diploma or equivalent required; related field education preferred.
• Experience with adolescents with emotional/behavioral disorders or trauma histories preferred.
• Excellent verbal and written communication skills.
• Ability to work independently with strong attention to detail.
• Must be reliable with time-sensitive deadlines and tasks.
• Must have a valid driver's license and maintain a reliable vehicle with adequate insurance coverage.

Responsibilities

• Provide transportation to clients and attend appointments, hearings, or other social services as needed.
• Assist with intake and discharge-related transportation, including travel for reunification with a sponsor.
• Support the case management team with administrative tasks, documentation, and filing.
• Participate in clinical consultations and team meetings to inform case conceptualization and program development.
• Provide case management coverage as needed under supervision from the program director or case manager.
• Maintain professional boundaries when interacting with youth and ensure confidentiality.

Education

High school diploma or equivalent

Related field certification preferred

Job description

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The Case Aide is responsible for assisting the case management team with client case support and delivery of services. Success in this role includes flexibility with understanding and adapting to changing program and client needs. This individual should be prepared to offer support to the team as necessary to assist in the care of the children within the program.

RESPONSIBILITIES

• Provide transportation to clients (and participate as needed) to any appointments, legal appointments, hearings, other social agencies, etc.
• Assist with intake and discharge related transportation to include travel from state-to-state for reunification with a sponsor.
• Assist the case management team with administrative tasks, including documentation and filing responsibilities.
• Participate in schedule clinical consultation and other team meetings to conceptualize cases and promote program development.
• Provide case management coverage as needed, with supervision from the program director and/or case manager.
• Ensure professional boundaries are established and maintained, especially when interacting with youth.
• Maintain an adequate knowledge of trauma and attend continuous training in the Sanctuary Model of Care to ensure compliance with trauma-informed environment.
• Respect others and understand their needs and feelings, regardless of race, social, ethnic, and religious background; have an attitude and aptitude for providing nurturance, being patient, and accepting others.
• Regular participation in supervision meetings and team meetings for the sharing of ideas, feedback and department planning. Seek and solicit feedback. Provide feedback to the Supervisor for staff evaluations.
• Responsible for timely Quality Assurance compliance as related to employee’s roles and functions.
• Observe professional confidentiality at all times: protect the rights of residents and their families and abide within the guidelines of the agency Confidentiality Policy.
• Complete other duties as assigned.

QUALIFICATIONS

• Must be 21 years of age.
• A high school diploma or equivalent is required. Additional education and/or certification in Psychology, Social Work, Counseling or a related field preferred.
• Prior experience working with adolescents with emotional/behavioral disorders, trauma histories preferred.
• Excellent verbal and written communication skills.
• Ability to work independently, self-motivated, with strong attention to detail.
• Must be reliable with time sensitive deadlines and tasks.
• Computer and typing skills sufficient to perform essential job functions.
• Must have an ability to provide excellent and compassionate customer service.
• Ability to work independently, self-motivated, with strong attention to detail.
• Must be reliable with time sensitive deadlines and tasks.
• Computer and typing skills sufficient to perform essential job functions.
• Must have a valid driver's license and maintain a reliable vehicle with adequate insurance coverage.
• Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose, and objectives of the agency.

HOURS OF WORK

Monday through Friday, variable hours; on-call as needed.

BENEFITS

• 403b Retirement Plan with Employer Match
• Medical plans with great coverage options
• Free supplemental virtual PCP care with medical plan
• Flexible Spending Accounts
• Health Savings Accounts
• Dental and vision plans
• Legal insurance
• A Locally Partnered Employee Assistance Program
• Competitive paid time off
• Federal Student Loan Forgiveness through PSLF
• Paid Holidays
• We also offer a variety of employer paid benefits for full time staff
  • Short term disability
  • Long term disability
  • Life insurance up to 2x your annual salary
• No-cost, employer paid training and re-certification provided to staff
• Wedgwood is proud to offer a full gymnasium with an attached 24hr wellness center that houses a wide variety of workout equipment. Wedgwood is happy to provide this space to our staff at no cost.
• Through community partnerships, Wedgwood employees and in some cases family members, are eligible for application and tuition fee discounts for several local colleges and universities.

Wedgwood Christian Services

Since 1960, Wedgwood Christian Services has been dedicated to aggressively taking on the toughest problems facing children and families through residential care, counseling services, and community programs. Our goal is to support and help restore the physical, social, intellectual, emotional and spiritual well-being of children, adults, and families in our community.

Wedgwood is a local West Michigan agency, with offices bordering the coast of the beautiful Lake Michigan. Our main office is headquartered in Grand Rapids, Michigan, ranked in the top tier of the Best Places to Live in America according to Business Insider.

Mission

Wedgwood Christian Services extends God's love to youth, adults, and families through professional counseling and educational services.

Core Values

Integrity, Compassion, Excellence, and Diversity