Case Aide- Supervised Visitation

outreachworks; Scranton (Lackawanna County); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Generous PTO

401k plan

Personal leave

Bereavement leave

Flexible work arrangements

Job summary

Outreach is seeking a Case Aide to assist Visit Supervisors with transportation and other non-professional duties, supporting the Supervised Visitation program.

You will help ensure safety, document visits, and coordinate with families while maintaining neutral, respectful interactions; evening and weekend hours are required.

Requirements include a valid driver’s license, basic computer skills, and compliance with Outreach policies; Spanish language skills are preferred.

Qualifications

• Valid driver’s license
• 1–2 years related experience and/or training; background in human services is a plus
• Knowledge of Microsoft Office and database software

Responsibilities

• Learn Outreach regulations and agency policies
• Participate in prescribed training programs
• Operate a motor vehicle for participant transportation and supplies
• Supervise and document occasional visits between visiting parents and children
• Assist SV workers and SV Team Lead with supportive services
• Report outcomes to SV worker or supervisor
• Work evenings and weekends as required
• Some documentation required
• Basic computer skills required
• Participate in team/agency meetings
• Performs other duties as assigned
• Office attendance is mandatory

Skills

Valid driver’s license

Microsoft Office

Tools

Database software

Job description

Job Title: Case Aide - Supervised Visitation Reports To: Supervised Visitation (SV) Lead. Job Location: Scranton, PA

FLSA Status: Hourly, non-exempt

Hours: 37.5 hours per week, evening and weekend hours required

Outreach Culture

Outreach's mission statement states, "With respect for the individual and with the highest professional standards, Outreach – Center for Community Resources offers a variety of programs that promote family stability and economic self-sufficiency." We strive to embody this mission in our employment as well. At Outreach, you will find an environment where you are family, and family comes first.

Benefits

• Medical, dental, and vision insurance
• Short term and long term disability
• Life insurance
• Generous PTO
• 401k plan
• Personal and bereavement leave time
• Flexible work arrangements

Outreach’s Mission and Values

• Staff at Outreach are expected to adhere to and embrace Outreach’s mission and values. Our mission, as stated above, is promoting family stability and economic self-sufficiency for our participants.
• Our Values drive how we approach our mission. These include:
• Respect for the individual
• Upholding the highest professional standards
• Belief that Relationships, Connections, and Belonging matter
• Providing hope for the future

Summary

Member of Outreach team responsible for assisting Visit Supervisors with the provision of transportation and other program related, non-professional duties. The goal is to help the SV Team enhance a family’s ability to be self-sufficient.

Duties

• Learn appropriate Outreach regulations and agency policies.
• Participate in prescribed training programs.
• Legally and physically be able to operate a motor vehicle for the purpose of participant transportation, transportation of supplies and materials on behalf of the agency.
• Supervise and document occasional visits between visiting parents and their children.
• Assist SV workers and SV Team Lead by providing other supportive services as detailed in family service plans.
• Report outcome of activities to the SV worker or the assigning entity (supervisor, director, etc)
• Work evening and weekend hours as required
• Some documentation required
• Basic computer skills are required
• Participate in team/agency meetings.
• Performs other duties as assigned.
• Office attendance is mandatory.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to remain neutral/calm in the face of parents/caregivers/foster parents who may display high levels of animosity towards each other or Outreach staff. Experience working with people from diverse social, economic and cultural backgrounds is preferred.

Education/Experience

Valid driver’s license. 1-2 years related experience and/or training. Helpful experience and/or background to include, experience in human services; office of youth and family services & the court system; experience working with youth and at-risk populations. Spanish language skills are preferred.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office software and database software.

Certificates and Licenses

• Must have, or meet the requirements to obtain, current ACT 33 (Child Abuse) & 34 (Criminal Background) Clearances.
• Must be able to obtain additional clearances as required.
• Must have a valid driver’s license and automobile insurance.
• Must annually complete all training hours required by Outreach.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment

The noise level in the work environment is usually moderate. Traveling in a high-crime/low-income area is often necessary. Local, regional and occasional long-distance travel required. The ability to work with youth and families is required. The position is in Lackawanna County.

Physical Demands

The employee must lift and/or move more than 25 pounds (ie: car seats and children), occasionally transporting supplies/materials and have the ability to ambulate throughout the agency, the community and within client homes.

Outreach is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to creating an inclusive environment for all employees.