Case Aide - Head Start (Grant Funded)

City-of-SAN-Antoni; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of San Antonio Head Start program is seeking an entry-level, grant-funded position to assist with the simpler aspects of cases. The role is primarily office-based and involves outreach, intake processing, and coordinating referrals with families and community partners at the San Antonio Head Start location.

Work hours are typically 7:45 a.m. to 4:30 p.m., Monday through Friday, with a focus on program information, documentation, and collaboration with City staff.

Qualifications

• High School Diploma or GED required (or equivalent).
• Three (3) years of experience with a social service agency or promoting a health program.
• Valid Class C Texas Driver's License, or equivalent from another state with ability to obtain Texas license within 30 days of residency.

Responsibilities

• Makes and takes referrals from different agencies and the general public.
• Makes presentations to community groups explaining assistance program and may participate in health fairs, meetings and community board activities.
• Coordinates and conducts special events including outreach presentations to community groups.
• Completes applications for families in the service area and follows up on incomplete applications and missing documents.
• Answers phones and provides information about programs and performs brief intakes; assists with School District registration and attendance monitoring.
• Performs related duties as required.

Skills

Communication skills

Customer service

Data management

Counseling skills

Collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Data Management Systems

Job description

Under general direction, is responsible for assisting with the simpler aspects of cases. Working conditions are primarily inside an office environment but may be required to work outside in all types of weather conditions for extended periods of time and occasional exposure to hazardous materials, bodily fluids, infectious diseases and unfavorable fumes, vapors and odors. Exercises no supervision.

This position is a "grant funded" position, therefore unclassified and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Work Location

San Antonio Head Start - 1227 Brady Blvd, San Antonio, TX (78207)

Work Hours

7:45 a.m. - 4:30 p.m., Monday - Friday

• Makes and takes referrals from different agencies and the general public.
• Makes presentations to community groups explaining assistance program and may participate in health fairs, meetings and community board activities.
• Coordinates and conducts special events including conducting outreach presentations to community groups explaining assistance program and may participate in health fairs, meetings, and community board activities.
• Completes applications for families in the service area to include follow ups with families on incomplete applications and missing documents; completes and submits reports.
• Answers phones and provides information about programs and performs brief intakes; provides parents with guidance, or assistance in completing School District registration; and assists with attendance monitoring and may conduct home visits for follow up on applications.
• Performs related duties and fulfills responsibilities as required.

• High School Diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Three (3) years of experience with a social service agency or promoting a health program.
• This position requires a valid Class "C" Texas Driver's License OR valid driver's license from another state with the ability to obtain a valid Texas Driver's License within 30 days of becoming a Texas resident.

Preferred Qualifications

• Excellent Customer Service.
• Proficient in Microsoft Office and Data Management Systems.
• Bilingual in Spanish.

Applicant Information

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

• Knowledge of City, State, Federal, and private programs.
• Knowledge of basic mathematics skills.
• Knowledge of available resources for referrals to clients.
• Knowledge of basic interviewing skills.
• Knowledge of counseling skills.
• Skill in utilizing office equipment, a personal computer and associated software programs.
• Ability to communicate clearly and effectively.
• Ability to record information accurately.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Ability to perform all the physical requirements of the position, with or without accommodations.