Case Aide - Head Start (Grant Funded)

City of San Antonio; San Antonio (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

City of San Antonio is seeking a part-time outreach support role based in San Antonio Head Start at 1227 Brady Blvd. The position involves assisting with referrals, presenting to community groups about assistance programs, coordinating outreach events, and helping families complete applications.

Requires a High School Diploma or GED, 3 years in social services, and a valid Texas driver's license. Bilingual in Spanish and proficiency with Microsoft Office are preferred.

Qualifications

• High School Diploma or GED required.
• Three years of experience with a social service agency or promoting a health program.
• Valid Class C Texas Driver's License or able to obtain Texas license within 30 days of residency.

Responsibilities

• Makes and takes referrals from different agencies and the general public.
• Presents to community groups about assistance programs and may participate in health fairs and community activities.
• Coordinates and conducts outreach events and health fairs; completes related outreach activities.
• Completes family applications and follows up on incomplete documents and missing information.

Skills

Customer service

Spanish bilingual

Microsoft Office

Data management systems

Education

High School Diploma or GED

Tools

Microsoft Office

Data Management Systems

Job description

Job Summary

Under general direction, is responsible for assisting with the simpler aspects of cases. Working conditions are primarily inside an office environment but may be required to work outside in all types of weather conditions for extended periods of time and occasional exposure to hazardous materials, bodily fluids, infectious diseases and unfavorable fumes, vapors and odors. Exercises no supervision. This position is a "grant funded" position, therefore unclassified and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Work Location

San Antonio Head Start - 1227 Brady Blvd, San Antonio, TX (78207)

Work Hours

7:45 a.m. - 4:30 p.m., Monday - Friday

Essential Job Functions

• Makes and takes referrals from different agencies and the general public.
• Makes presentations to community groups explaining assistance program and may participate in health fairs, meetings and community board activities.
• Coordinates and conducts special events including conducting outreach presentations to community groups explaining assistance program and may participate in health fairs, meetings, and community board activities.
• Completes applications for families in the service area to include follow ups with families on incomplete applications and missing documents; completes and submits reports.
• Answers phones and provides information about programs and performs brief intakes; provides parents with guidance, or assistance in completing School District registration; and assists with attendance monitoring and may conduct home visits for follow up on applications.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High School Diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Three (3) years of experience with a social service agency or promoting a health program.
• This position requires a valid Class "C" Texas Driver's License OR valid driver's license from another state with the ability to obtain a valid Texas Driver's License within 30 days of becoming a Texas resident.

Preferred Qualifications

• Excellent Customer Service.
• Proficient in Microsoft Office and Data Management Systems.
• Bilingual in Spanish.

Knowledge, Skills, And Abilities

• Knowledge of City, State, Federal, and private programs.
• Knowledge of basic mathematics skills.
• Knowledge of available resources for referrals to clients.
• Knowledge of basic interviewing skills.
• Knowledge of counseling skills.
• Skill in utilizing office equipment, a personal computer and associated software programs.
• Ability to communicate clearly and effectively.
• Ability to record information accurately.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Ability to perform all the physical requirements of the position, with or without accommodations.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one. For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio: http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.

Salary

The starting pay rate for this position is $18.23 hourly.