Case Aide

Entrust Community Services; Yakima (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

Entrust Community Services is hiring a Case Aide to serve as a welcoming first point of contact for participants seeking services. You will assist with intake, eligibility, and connections to community resources while maintaining participant records.

The role supports Case Managers and helps coordinate appointments, with work centered in an office setting and occasional outreach. Strong communication and organization are essential, with a customer-service mindset and teamwork emphasized.

Qualifications

• Strong communication and customer service skills with ability to stay organized.
• Comfortable handling a multi-line phone system and documenting services.
• Experience with data entry, typing, email, and document management.
• Ability to research community resources and make referrals.
• Willingness to work independently and as part of a team.

Responsibilities

• Welcome visitors and connect them with appropriate staff or services.
• Answer calls, route messages, and schedule intake appointments.
• Assist with initial eligibility screenings and new participant files.
• Maintain participant records and documents in the SETWorks system.
• Develop professional relationships with community partners and care providers.
• Provide coverage and support for Case Managers and related staff.
• Assist with outreach activities and office supply coordination.

Skills

Communication

Customer service

Organization

Multi-line phone

Documentation

Data entry

Resource research

Team collaboration

Education

High school diploma or GED + training

Undergraduate degree (psychology/sociology/special ed)

1+ year human services experience

Tools

SETWorks database

Microsoft Office (Excel, Outlook, Publisher, Word)

Job description

Make a Difference in Your Community

Are you organized, compassionate, and someone who enjoys helping people connect with the resources they need?

Entrust Community Services is looking for a Case Aide to join our team!

The Case Aide serves as an important first point of contact for individuals seeking services and support. In this role, you will help welcome participants and visitors, provide information about programs and eligibility, assist with the intake process, maintain participant records, connect individuals with community resources, and provide administrative support to keep services running smoothly.

If you enjoy helping others, staying organized, building positive relationships, and being part of a team committed to serving the community, we encourage you to apply.

What You’ll Do

As a Case Aide, you will:

• Welcome visitors and help connect them with the appropriate staff or services.
• Answer incoming calls, route calls, and take messages.
• Conduct initial eligibility screenings and help establish new participant files.
• Schedule intake appointments for new participants with Case Managers.
• Assist Case Managers with new participant intake activities and Job Foundations.
• Maintain accurate participant documentation and records.
• Scan, file, organize, and upload documents into the SETWorks database.
• Research community resources and make referrals to outside agencies and service providers when appropriate.
• Develop and maintain professional relationships with community partners and care providers.
• Provide coverage and support for Case Managers, Placement Specialists, and Community Support Specialists when needed.
• Assist with community outreach activities.
• Help maintain office supplies and coordinate supply requests.
• Complete other duties as assigned.

What We’re Looking For

A successful candidate will have strong communication and customer service skills along with the ability to stay organized and manage multiple responsibilities.

You should be comfortable:

• Communicating professionally both verbally and in writing.
• Providing excellent customer service to participants, families, community partners, and other stakeholders.
• Managing a multi-line phone system.
• Documenting services and maintaining organized records.
• Using computers for typing, email, document management, and data entry.
• Researching community resources.
• Completing assignments accurately and within established timeframes.
• Working both independently and as part of a collaborative team.

Education & Experience

• High school diploma or GED with additional college-level or specialized human services training required.
• Undergraduate degree in psychology, sociology, special education, or a related field preferred.
• At least one year of human services experience.

Additional Requirements

Candidates must:

• Have a valid, current Washington State driver’s license.
• Maintain a safe driving record.
• Provide proof of automobile insurance when driving a vehicle for work purposes.
• Be able to successfully complete required background and employment eligibility requirements.
• First Aid/CPR certification is preferred.

Work Environment

This position primarily works in an office environment with occasional travel. The role utilizes Microsoft Office applications, including Excel, Outlook, Publisher, and Word, as well as the SETWorks database.

Why Entrust Community Services?

At Entrust Community Services , our work is centered on people. Every interaction is an opportunity to provide support, build connection, and help someone move toward greater opportunity and independence.

As a Case Aide, you will play an important role in making sure the people who reach out to us feel welcomed, supported, and connected to the right resources from the very beginning.

Ready to make a difference?

Drug-Free Workplace Notification
Entrust Community Services is committed to maintaining a safe and drug-free workplace. In accordance with Washington State law and company policy:

• Entrust Community Services prohibits the unlawful manufacture, distribution, dispensation, possession, or use of controlled substances in the workplace.
• Applicants must understand that compliance with this policy is a condition of employment.

By submitting this application, you acknowledge that Entrust Community Services operates as a drug-free workplace and may require drug testing as part of the pre-employment process or during employment under certain circumstances.