Case Aide

theirc; United States; Hybrid; USD 32,000 - 42,000; Full time

Job summary

The International Rescue Committee (IRC) is seeking a Case Aide to provide trauma-informed services to refugees and immigrants, supporting positive resettlement and self-sufficiency. You will assist clients in navigating housing, healthcare, transportation, and services, while documenting interactions and coordinating with partners.

Ideal candidates have at least 1 year of relevant experience, strong communication and organizational skills, and a commitment to working in a multicultural

Qualifications

• High school diploma required.
• At least 1 year of relevant experience preferred, especially with refugee/immigrant populations.
• Strong communication and organizational skills in a multicultural environment.

Responsibilities

• Assist clients in accessing essential services (housing, healthcare, transportation, childcare).
• Support caseworkers in implementing self-sufficiency and employability plans.
• Coordinate with community programs to promote integration and economic stability.

Skills

Relationship-building

Multicultural communication

Time-management

Data entry

Education

High school diploma

Tools

Microsoft Office

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview

The Case Aide provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and long-term self-sufficiency. This role assists clients in accessing essential services, supports caseworkers in implementing service plans, and facilitates connections to community resources. The Case Aide plays a vital role in helping clients overcome barriers, stay engaged with their individualized plans, and navigate complex systems while ensuring accurate documentation and strong communication with partners.

Major Responsibilities

• Assist clients in accessing essential services such as housing, healthcare, transportation, childcare, and other resources.
• Support caseworkers in implementing individualized self-sufficiency and employability plans through encouragement, reminders, and practical support.
• Facilitate connections to community programs that promote integration and economic stability; help clients utilize available resources effective l.
• Maintain accurate and timely documentation of client interactions and input information into internal databases.
• Communicate and coordinate effectively with IRC staff, service providers, and community partners to enhance service delivery.
• Provide transportation or accompany clients to appointments, job interviews, and service agencies as needed.
• Assist with referrals, scheduling, and administrative tasks to ensure smooth service delivery.
• Provide interpretation services when qualified and appropriate.
• Perform other related duties as assigned.

Education

High school diploma required;

Work Experience

At least 1 year of relevant experience strongly preferred.

Experience working with refugee or immigrant populations preferred.

Demonstrated Skills and Competencies

• Strong relationship-building, diplomacy, and networking skills.
• Ability to communicate and work effectively in a multi-cultural environment.
• Strong organizational and time-management skills; detail-oriented.
• Problem-solver with ability to prioritize tasks and manage multiple responsibilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital tools for data entry and research.
• Excellent verbal and written communication skills; fluency in English required; proficiency in refugee/immigrant languages preferred.

Certificates or Licenses

Valid driver's license, active insurance policy, and access to reliable transportation.

Must possess or be eligible to receive a fingerprint clearance card per Arizona state law.

Working Environment

• A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
• Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

At the IRC, we seek to build a welcoming, inclusive environment not only for our refugee clients, but for all of our employees. As an equal opportunity employer, we value the strength found in the diversity of voices, experiences, and backgrounds who join us in our work. Fostering an inclusive culture with equitable practices is everyone's responsibility, and we regularly offer trainings and opportunities to learn more and find ways to do better. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, socioeconomic status, or disability status. We are dedicated to ensuring that disabled individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. In your application, please feel free to indicate your preferred pronouns.

We recognize that few applicants may "check all the boxes," but that each person has their own unique strengths that they would bring to the table. In our commitment to building a diverse and authentic work culture, we invite you to apply anyway. You belong