Case Aide

International Rescue Committee; Phoenix (AZ); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Sick leave 10 days

Holidays 10

PTO 20–25 days

Medical insurance starting at $120/mo

Dental insurance starting at $7/mo

Vision insurance starting at $5/mo

FSA for healthcare and commuter costs

403b retirement with matching

Disability & life insurance

Employee Assistance Program

Job summary

The International Rescue Committee (IRC) is seeking a Case Aide in Phoenix, AZ to provide trauma-informed services to refugees and qualified immigrants, supporting a positive resettlement and long-term self-sufficiency. The role assists clients with accessing essential services, supports caseworkers, and connects clients to community resources.

The position requires at least a high school diploma and prefers 1+ year of relevant experience, especially with refugee/immigrant populations.

Qualifications

• High school diploma required;
• At least 1 year of relevant experience strongly preferred; Experience working with refugee or immigrant populations preferred.
• Strong relationship-building, diplomacy, and networking skills.
• Ability to communicate and work effectively in a multi-cultural environment.

Responsibilities

• Assist clients in accessing essential services such as housing, healthcare, transportation, childcare, and other resources.
• Support caseworkers in implementing individualized self-sufficiency and employability plans through encouragement, reminders, and practical support.
• Facilitate connections to community programs that promote integration and economic stability; help clients utilize available resources effectively.
• Maintain accurate and timely documentation of client interactions and input information into internal databases.
• Communicate and coordinate effectively with IRC staff, service providers, and community partners to enhance service delivery.
• Provide transportation or accompany clients to appointments, job interviews, and service agencies as needed.
• Assist with referrals, scheduling, and administrative tasks to ensure smooth service delivery.
• Provide interpretation services when qualified and appropriate.

Skills

Relationship-building

Diplomacy

Networking

Organizational skills

Time management

Attention to detail

Microsoft Office

English fluency

Education

High school diploma

Tools

Microsoft Office

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview

The Case Aide provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and long-term self-sufficiency. This role assists clients in accessing essential services, supports caseworkers in implementing service plans, and facilitates connections to community resources. The Case Aide plays a vital role in helping clients overcome barriers, stay engaged with their individualized plans, and navigate complex systems while ensuring accurate documentation and strong communication with partners.

Major Responsibilities

• Assist clients in accessing essential services such as housing, healthcare, transportation, childcare, and other resources.
• Support caseworkers in implementing individualized self-sufficiency and employability plans through encouragement, reminders, and practical support.
• Facilitate connections to community programs that promote integration and economic stability; help clients utilize available resources effectively.
• Maintain accurate and timely documentation of client interactions and input information into internal databases.
• Communicate and coordinate effectively with IRC staff, service providers, and community partners to enhance service delivery.
• Provide transportation or accompany clients to appointments, job interviews, and service agencies as needed.
• Assist with referrals, scheduling, and administrative tasks to ensure smooth service delivery.
• Provide interpretation services when qualified and appropriate.
• Perform other related duties as assigned.

Education

High school diploma required;

Work Experience

At least 1 year of relevant experience strongly preferred. Experience working with refugee or immigrant populations preferred.

Skills and Competencies

• Strong relationship-building, diplomacy, and networking skills.
• Ability to communicate and work effectively in a multi-cultural environment.
• Strong organizational and time-management skills; detail-oriented.
• Problem-solver with ability to prioritize tasks and manage multiple responsibilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital tools for data entry and research.
• Excellent verbal and written communication skills; fluency in English required; proficiency in refugee/immigrant languages preferred.

Certificates or Licenses

Valid driver’s license, active insurance policy, and access to reliable transportation. Must possess or be eligible to receive a fingerprint clearance card per Arizona state law.

Working Environment

A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work. Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

Equal Opportunity and Inclusion

At the IRC, we seek to build a welcoming, inclusive environment not only for our refugee clients, but for all of our employees. As an equal opportunity employer, we value the strength found in the diversity of voices, experiences, and backgrounds who join us in our work. Fostering an inclusive culture with equitable practices is everyone's responsibility, and we regularly offer trainings and opportunities to learn more and find ways to do better. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, socioeconomic status, or disability status. We are dedicated to ensuring that disabled individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. In your application, please feel free to indicate your preferred pronouns. We recognize that few applicants may “check all the boxes,” but that each person has their own unique strengths that they would bring to the table. In our commitment to building a diverse and authentic work culture, we invite you to apply anyway. You belong here.

Benefits

• 10 sick days
• 10 U.S. holidays
• 20-25 paid time off days depending on role and tenure
• medical insurance starting at $120 per month
• dental starting at $7 per month
• vision starting at $5 per month
• FSA for healthcare and commuter costs
• 403b retirement savings plans with immediately vested matching
• disability & life insurance
• Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles

Compensation

($18.45). Compensation is based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.