Case Aide

Washington County, MN; Minnesota; On-site; USD 30,000 - 40,000; Full time

Job summary

Washington County Community Services is seeking staff to join our Access Navigation Team to help residents access programs and services. This role supports walk-in visits, libraries, and phones with equitable access in mind.

Ideal candidates bring strong customer service experience, ability to handle confidential information, and a High School diploma with office support experience. Training is provided to stay current on county offerings.

Qualifications

• High School diploma (or equivalent) required.
• Three years (FT equivalent) in a general office support role or two years with an office support certificate/degree.
• Experience serving diverse communities and handling confidential information.

Responsibilities

• Assist residents in the service center and libraries with navigating supports.
• Maintain knowledge of county services through trainings and meetings.
• Navigate issues to connect residents with solutions and staff.
• Assist residents with gathering documentation and completing applications.
• Maintain referrals and inquiries documentation and tracking.

Skills

Customer service

Communication

Documentation

Education

High School diploma

Office support certificate/degree

Job description

Washington County Community Services is seeking talented and motivated staff to join our Access Navigation Team who play a vital role in assisting with issues and making important connections to programs and services. Come join our innovative and progressive Department of Community Services in our mission to provide equitable access to services and support to ensure that individual and family needs are met. Our values of equity, respect, integrity, innovation and data-informed decisions drive us to design an integrated access model intended to simplify the process and expand the ways in which residents can interact with community services staff, including but not limited to walk-in visits, web interactions and phone calls.

Washington County Community Services values your experiences, perspectives, and unique identity. We are committed to building and sustaining an equitable and inclusive work environment and believe diversity benefits and enriches our programs, our staff, and communities we serve.

Examples of duties

• Assist residents in the service center and libraries with navigating support within the county and community
• Maintain knowledge of county services through trainings and meetings and staying up to date of program changes at the county, city and state level
• Navigate issues that residents may be facing and connect them to solutions and/or staff that will allow them to get the supports and services that they need
• Assist residents in gathering needed documentation and assist with application completion
• Maintain documentation requirements to include referrals and inquiries. Adhere to tracking compliance

DESIRABLE EXPERIENCE:

• Experience interacting with and providing customer service to individuals from a variety of cultural and ethnic backgrounds
• Paid work experience or training in support or administration of public assistance programs and community resources
• Paid work experience providing customer service in a high-volume setting
• Paid work experience working with private and/or confidential client information
• High School diploma (or equivalent), completion of an office support certificate/degree program is a plus
• Demonstrates ability to learn to operate and utilize work equipment and technology

SELECTION TECHNIQUE

Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS

40 hours between the hours of 8:00 a.m. - 4:30 p.m., Monday-Friday. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RATE

$25.51 Hourly

E-Verify Participation

Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster

Right to work Poster

The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area.

MINIMUM QUALIFICATIONS: This position requires a High School diploma (or equivalent) and three years (full time equivalent) of employment in a general office support position in a professional office setting; or, completion of an office support certificate/degree program and two years (full time equivalent) of employment in a general office support position in a professional office setting.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

outline essential business and professional traits necessary to perform this job.

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals;
• Provide inclusive and equitable service to all members of the community with dignity and respect;
• Demonstrate support for the County’s diversity, equity and inclusion program;
• Demonstrates knowledge of available resources and other economic support programs;
• Demonstrates knowledge of federal, state and county requirements, regulations and policies related to social services programs;
• Demonstrates skills in basic mathematics;
• Demonstrates ability to organize and coordinate job activities; and
• Demonstrates ability to accurately and rapidly process detailed information.

Provide case support:

• Open and maintain client eligibility records;
• Review case records for completion; and
• Interview clients to obtain and verify information.

Maintain compliance with state, federal and county regulations and requirements:

• Perform statistical computations;
• Participate in the development of procedures for service operations;
• Identify procedural changes and communicate to affected staff;
• Develop and create spreadsheets and reports; and
• Provide administrative support for advisory or community committees.

Process financial transactions:

• Authorize, verify and process service payment of services;
• Code and reconcile payments;
• Coordinate billing for social services expenses;
• Establish records to ensure reimbursement of eligible funding;
• Work directly with healthcare companies, Medical Assistance program, and providers for payment of eligible expenses; and
• Assist with budget process as requested.

Perform other duties as assigned.

WORK ENVIRONMENT

Work is sedentary in nature performed within the Government Center, satellite offices or on occasion client homes. Lifting requirement of 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, typewriter, calculator, telephone, copy and fax machine, scanner and dictaphone. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.