Case Aide

Special Service for Groups; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading non-profit organization in Los Angeles is seeking a Case Aide to support community outreach and client services. The role involves assisting with client intakes, maintaining project databases, and ensuring effective communication with diverse populations. This entry-level, full-time position is ideal for individuals passionate about social work and community service.

Qualifications

• Minimum 2 years of community work experience.
• Must possess valid California Driver's License.
• Bilingual skills are a plus.

Responsibilities

• Conduct outreach services and screen potential clients.
• Assist in follow-up with clients and manage documentation.
• Participate in team conference meetings.

Skills

Communication

Organizational skills

Ability to work with diverse communities

Education

High School Degree or completion of 2 years college coursework

Tools

Computer office software

Job description

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Summary

Job Description

Under the direction of the Program Manager and other designated supervisor, s/he will be responsible for:

Essential Functions

• Conduct education and promotional outreach services.
• Distribute program brochures.
• Assist to screen potential clients for eligibility for services.
• Conduct telephone intake of community referrals.
• Assist in providing linkages to services for clients as outlined by the client care plan under the consultation of Psychiatric Social Workers (PSW) and/or Care Managers (CM).
• Assist PSW and/or CM with follow-up phone calls and client monitoring.
• Participate in Care Plan Team conference meetings.
• Assist in maintenance of developing, listing, and updating the project’s resources and database.
• Conduct data entry utilizing designated Management Information System and/or other Information Systems.
• Answer telephone calls and if necessary provide appropriate referral.
• Complete necessary activity documentation in client clinical records and complete other monthly program documentation as needed.
  
  

Other Duties:

• Participate in on-going staff trainings.
• Work on other appropriate tasks as assigned by the Program Manager and/or designated supervisor.
  
  

Secondary Functions

• Assist in the collection of appropriate client monthly reports.
  
  

Minimum Qualifications - Knowledge, Skills And Abilities Required

• High School Degree with minimum of 2 years of community work experience and/or completion of 2 years college course work in health, social work, psychology, and related field.
• Knowledge of community resources.
• Sound personal qualifications (i.e. maturity, stability, organized, and positive attitude).
• Ability to work effectively with people, particularly with culturally/ethnically diverse communities.
• Ability to utilize computer office software (i.e. Word, Excel, PowerPoint, Outlook, etc.).
• Able to work nontraditional hours and weekends.
• Ability to communicate well in a team setting.
• Possess a valid California Drivers License
• A personal vehicle with appropriate automobile insurance.
• Must be eligible to work in the U.S.
• Fully vaccinated against COVID-19
  
  

Non-Essential Qualifications

• Bilingual skills, especially API languages and Spanish, a definite PLUS but not required
  
  

Environmental Conditions (Working Conditions)

• Must be able to work in the community (field) based settings. Requires driving in all weather conditions as well as challenging neighborhoods throughout Los Angeles County. Conditions may also involve working with challenging clients in the home setting. Home settings may involve unpleasant hygiene, odor, and some exposure to second-hand smoke.
  
  

Physical Requirements

• Able to spend time sitting, driving, and maneuvering up and down stairways.
• Some lifting of office equipment, supplies up to 30 lbs.
• Able to listen and communicate verbally
  
  

Mental Requirements

• Requires ability to adjust and adapt to changing priorities/work schedules.
• Possess stable and sound mental health.
  
  

Company Description

Special Service for Groups, Inc. – better known as SSG – is a non-profit health and human service organization dedicated to building and sustaining community-based programs that address the needs of vulnerable communities. Special Service for Groups (SSG) is a non-profit organization dedicated to provide community-based solutions to the social and economic issues facing those in greatest need. SSG has evolved into a model organization designed to provide services for diverse groups with maximum efficiency and impact. This is achieved by developing and managing programs which serve our many communities by encouraging their involvement and self-sufficiency. SSG believes that the needs of groups and individuals cross traditional ethnic, racial and other cultural boundaries. SSG serves as a bridge between people with common needs to identify ways to pool resources for the greater good of all.

Special Service for Groups, Inc. – better known as SSG – is a non-profit health and human service organization dedicated to building and sustaining community-based programs that address the needs of vulnerable communities. Special Service for Groups (SSG) is a non-profit organization dedicated to provide community-based solutions to the social and economic issues facing those in greatest need. SSG has evolved into a model organization designed to provide services for diverse groups with maximum efficiency and impact. This is achieved by developing and managing programs which serve our many communities by encouraging their involvement and self-sufficiency. SSG believes that the needs of groups and individuals cross traditional ethnic, racial and other cultural boundaries. SSG serves as a bridge between people with common needs to identify ways to pool resources for the greater good of all.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organization Management

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