CAS-HC

Lone Star Group; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Employee-owned culture

Collaborative environment

Impact in healthcare technology

Job summary

Lone Star Communications in Houston is seeking a Clinical Applications Specialist to provide expert assessment, training, and support for nurse call and healthcare communication systems. You will conduct needs assessments, coordinate configurations, and ensure customers maximize the solutions provided.

The role demands knowledge of hospital workflows, strong communication, instructional skills, and the ability to train clinicians and staff while collaborating with programmers and service teams.

Qualifications

• 3+ years of customer-facing experience preferred
• Working knowledge of hospital and clinical workflows
• Proficiency with Microsoft Office applications (Excel and PowerPoint required; MS Office 2010 preferred)
• Strong computer proficiency and ability to learn new technologies quickly
• Ability to work independently while collaborating effectively with cross-functional teams

Responsibilities

• Conduct customer needs assessments and document workflows, system requirements, and facility configurations
• Train healthcare professionals and Super Users on nurse call systems, infant abduction systems, RTLS, wireless devices, and related healthcare technologies
• Train Lone Star Communications staff on healthcare systems as needed
• Collaborate with programmers and service teams to ensure system configuration, downloads, and end-user testing meet customer needs
• Provide customer support by addressing technical and workflow questions, escalating issues as necessary
• Assist sales leaders with system demonstrations for prospective customers
• Develop and deliver customized training materials, including digital modules, to support hospital projects
• Prepare executive summaries, training documentation, and follow-up reports after customer visits
• Maintain accurate project records, databases, and resource material

Skills

Customer facing

Clinical workflows

Microsoft Office

Communication skills

Documentation

Detail oriented

Problem solving

Tech curiosity

Learning agility

Cross-functional teamwork

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Job Details

Level: Entry, Job Location: LSC Houston - Houston, TX 77053, Position Type: Full Time, Education Level: 4 Year Degree, Travel Percentage: Up to 25%, Job Shift: Day, At Lone Star Communications, we believe work should be more than a job—it should be an investment in your future. As an employee-owned company, every team member shares in our collective success.

Overview

We are seeking a Clinical Applications Specialist to join our team and provide expert assessment, training, and support for nurse call and healthcare communication systems. This role is responsible for conducting needs assessments, training healthcare professionals, coordinating system configurations, and ensuring customers understand and maximize the solutions provided. Clinical Applications Specialists play a vital role in helping healthcare environments remain safe, efficient, and connected.

Key Responsibilities

• Conduct customer needs assessments and document workflows, system requirements, and facility configurations


• Train healthcare professionals and Super Users on nurse call systems, infant abduction systems, RTLS, wireless devices, and related healthcare technologies


• Train Lone Star Communications staff on healthcare systems as needed


• Collaborate with programmers and service teams to ensure system configuration, downloads, and end-user testing meet customer needs


• Provide customer support by addressing technical and workflow questions, escalating issues as necessary


• Assist sales leaders with system demonstrations for prospective customers


• Develop and deliver customized training materials, including digital modules, to support hospital projects


• Prepare executive summaries, training documentation, and follow-up reports after customer visits


• Maintain accurate project records, databases, and resource material

Qualifications

• 3+ years of customer-facing experience preferred


• Working knowledge of hospital and clinical workflows


• Proficiency with Microsoft Office applications (Excel and PowerPoint required; MS Office 2010 preferred)


• Strong computer proficiency and ability to learn new technologies quickly


• Ability to work independently while collaborating effectively with cross-functional teams

Education Requirements

• High School Diploma or GED with a minimum of 3 years of office-related experience=


• Bachelor’s degree from an accredited institution or equivalent preferred

Skills

• Strong communication skills, with confidence in presenting to individuals and large groups


• Excellent writing, grammar, and documentation abilities


• Detail-oriented with strong organizational skills and a positive, solution-focused mindset


• Ability to think quickly, adapt, and recall information effectively


• Curiosity and confidence with technology, with a commitment to continuous learning


• Ability to learn in both formal classroom settings and through self-directed study

Why Join Lone Star Communications?

• Employee-owned culture—your work contributes directly to our shared success


• A collaborative and supportive team environment


• The opportunity to make a meaningful impact in healthcare technology

If you are a skilled customer advocate with a passion for healthcare systems and technology, we encourage you to apply.