Carwash Guest Services Specialist

Socket.dev; Fulshear (TX); On-site; USD 33,062,000 - 42,981,000; Full time

Benefits offered by this job

Competitive pay

401k plan

Paid time off

Comprehensive training

Career advancement

Job summary

Timewise is seeking a friendly Guest Services Specialist to join our carwash operations in Texas. You will greet customers, explain wash packages and memberships, and handle payments while promoting loyalty programs.

Upsell services, maintain a welcoming area, and support the team while adhering to company policies. Strong communication and a customer-focused mindset are essential.

Qualifications

• Excellent interpersonal skills and a customer-focused mindset.
• Capacity to stand for extended periods and lift up to 50 pounds.
• Basic computer and POS system knowledge.

Responsibilities

• Greet customers and explain wash packages, memberships, and promotions.
• Handle payments and resolve inquiries promptly.
• Promote loyalty programs and upsell services.
• Maintain a clean, organized customer area.
• Support team and assist with site operations as needed.

Skills

Customer service

Cashier experience

POS knowledge

Communication

Tools

POS system

Job description

Company Overview

Welcome to Timewise, where great peoplepowergreat experiences! Shell Mobility & Convenience proudlyoperatesmore than 200 Timewise convenience stores and Shell fuel stations across Texas and New Mexico. As part of the Shell Group since 2022, we combine the strength of a global organization with a welcoming, team-oriented culture. We are committed to providing exceptional customer experiences while creating meaningful career growth opportunities for our employees.

Overview

Timewise is looking for a friendly and motivatedGuest Services Specialistto join our team. This role is ideal for someone who enjoys engaging with customers, explaining services, and creating a welcoming environment for our carwash operations. If you have a passion for service and a knack for sales, we’d love to meet you!

Responsibilities

• Greet customers and explain wash packages, membership options, and promotions.
• Handle payments and resolve customer inquiries with professionalism and care.
• Promote loyalty programs and upsell services to enhance customer experience.
• Maintain a clean, organized, and welcoming customer area.
• Support team members and assist with site operations as needed.
• Adhere to all company policies and procedures.
• Provide customers with courteous and efficient service

Requirements

• Dependable and self-motivated with a positive attitude.
• Ability to thrive in a fast-paced environment.
• Excellent interpersonal skills and a customer-focused mindset.
• Capacity to stand for extended periods and lift inventory weighing up to 50 pounds.
• Previous cashier or retail experience is preferred but not required
• Comfortable working in outdoor conditions including heat, cold, and wet weather.
• Strong communication and interpersonal skills.
• Basic computer and POS system knowledge.
• Previous experience in customer service or sales is preferred.

Qualifications

• Dependable and self-motivated with a positive attitude.
• Ability to thrive in a fast-paced environment.
• Excellent interpersonal skills and a customer-focused mindset.
• Capacity to stand for extended periods and lift inventory weighing up to 40 pounds.
• Previous cashier or retail experience is preferred but not required.

Preferred Qualifications

• Experience in car wash or similar operational roles.

What We Offer

• Competitive pay and benefits package.
• Startingpaybased on experience.
• Paid time off (PTO) for eligible employees.
• 401k retirement plan with company match.
• Two-week advance scheduling for better work-life balance.
• Comprehensive training and opportunities for career advancement.

Join Timewise Food Stores and become part of a supportive team dedicated to providing outstanding service to our customers. We value diversity and are an equal opportunity employer.