Carwash Chemical Technician - Richmond, VA

National Carwash Solutions, Inc.; Richmond (VA); Vor Ort; USD 39.000 - 45.000; Vollzeit

Benefits dieser Stelle

Health, dental and vision coverage

401(k) matching

Paid time off

Zusammenfassung

National Carwash Solutions is seeking a Chemical Technician to support customers across multiple sites, delivering expert solutions, troubleshooting issues, and ensuring satisfaction. The role covers 50–75 sites monthly with on-site and office duties in a dynamic, safety‑conscious environment.

You will perform site surveys, manage chemical inventory, train customers, and collaborate with sales to identify efficiency improvements and potential expansions. Travel up to 40% is expected.

Qualifikationen

• Associate degree preferred; or equivalent practical experience.
• Car Wash experience preferred but not required.
• Basic mechanical knowledge and aptitude.
• Ability to communicate internally and externally across all levels.
• Proficient with Microsoft Office and basic computer knowledge.
• Demonstrated high level of customer service and support.
• Ability to work with minimal supervision in a team environment.

Aufgaben

• Provide expert solutions to customers to keep their business profitable and customers satisfied.
• Conduct site chemical conversions and installations; inform customers of progress.
• Monitor chemical inventory and place replenishment orders at sites.
• Maintain accurate files and perform site surveys using templates.
• Support local accounts and provide on-site revenue program training.
• Conduct basic training in chemistry with site personnel and manage records.
• Analyze outputs and recommend technical updates to increase wash counts.

Kenntnisse

Customer service

Communication

Teamwork

Organizational skills

Attention to detail

Self-starter

Valid driver's license

Travel readiness

Ausbildung

Associate Degree in Business Administration or related field

Tools

Microsoft Office

Jobbeschreibung

National Carwash Solutions has grown over the past 45 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world‑class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team‑oriented company!

The Gig

Chemical Technician plays a critical role in our engagement and customer longevity. It is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience. The typical number of sites this role is responsible for is 50-75 sites per month.

What You’ll Do

Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products

Site Preventative Care & Troubleshooting

• Titration of product as needed
• Volumemetrics for product as needed
• Minor chemical equipment/application repairs

Customer Satisfaction

• Responsible for site chemical conversions & installations, and keeping the customers informed of progress
• Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility
• Maintain Wash Key Reporting - Service Report
• Conduct NCS Site Surveys using the template
• Support & execute on corporate accounts (CTC) per the protocols
• Provide on-site revenue program training
• Conduct Technical & Chemistry basic training with appropriate location personnel
• Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues
• Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.

Customer Expansion

Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management

This individual is expected to comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies. Management retains the discretion to add or change the duties of this position at any time.

Qualifications

• Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
• Car Wash experience is preferred but not required
• Basic mechanical knowledge & aptitude
• Ability to communicate internally and externally across all levels of the organization
• Good microsoft office skills and basic knowledge of a computer
• Demonstrated ability to provide the highest level of customer service and support.
• Ability to function with minimal supervision and work in a team environment. Must be a self-starter and be extremely motivated.
• Exemplary organizational skills and attention to detail
• Ability to support overnight travel up to 40% based on territory & customer needs
• Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at‑fault accidents within the past 5 years - No impaired driving convictions within the past five (5) years and no charges currently pending - Must maintain a valid driver’s license in this role.

This role combines office and field work. The following reflects the physical demands required to perform the essential functions safely and effectively. This list is not exhaustive and may not include all physical requirements or working conditions associated with this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 50 pounds
• Standing and sitting for more than 6 hours a day
• Climbing of ladders
• Reaching with hands and arms more than 6 hours a day
• Stooping, kneeling and crouching more than 6 hours a day
• Exposure to different environmental conditions

Pay: $28 - $33 hr

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.