Carts & Loading Associate - (Part Time)

IKEA; Schaumburg (IL); On-site; USD 17,000 - 27,000; Part time

Benefits offered by this job

Paid time off

WiselyPay

Paid parental leave

Co-worker discount

Retirement plan

Dental and vision plans

Medical and Rx plans

Telehealth

Job summary

IKEA is hiring for a part-time Customer Relations role in Schaumburg, IL. You will help with loading/unloading, stocking shopping tools, and assisting customers across services like Exchanges & Returns and Click & Collect. The job emphasizes a positive, inclusive team culture and provides extensive benefits.

The position offers 12–19.5 hours per week, with weekend open availability and a pay of $17.50 per hour. Background checks are required.

Qualifications

• Experience in retail or customer service is a plus.
• Able to lift up to 50 lbs and work outdoors up to 50% of the time.

Responsibilities

• Provide friendly car loading and unloading services and keep the loading zone clean.
• Ensure shopping tools (carts, bags, maps) are stocked and maintained during store hours.
• Monitor conditions of tools and report IT issues; remove unsafe stands or tools.
• Address customer needs and resolve issues; escalate to a manager when needed.
• Support in Full Serve Hand Out, Exchanges & Returns, and Click & Collect as needed.
• Create a positive customer experience by accurate order handoff during Click & Collect.

Skills

Customer service

Loading/unloading

Stock management

IT issue reporting

Order handoff

Team player

Job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, elevate matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Hourly, Part Time

12 - 19.5 hours per week. Weekend open availability required.

$17.50 per hour

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rxplans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

The successful candidate will be required to complete a background check as a condition of employment for this role.

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.