Carts Attendant

IKEA Gruppe; Olde West Chester (OH); On-site; Confidential; Part time

Benefits offered by this job

Paid time off

Holiday time

Sick time

Early wages with WiselyPay

Parental leave

Tuition discount

Retirement plans

Bonus plan

Co-worker discount

Meal deal

Referral bonus

Pet insurance

Education assistance

Learning programs

Safety shoe reimbursement

Telehealth visits

Dental plans

Vision plans

Medical plan

Job summary

IKEA Gruppe in Ohio is seeking a part-time Cart Attendant to assist with loading/unloading, maintain the loading zone, and stock shopping tools. You will support various service areas including FSHO, Exchanges & Returns, and Click & Collect, ensuring a positive customer experience.

The role involves outdoor work about half the time and up to 19 hours per week. The starting pay is $17.50 per hour with benefits through the role’s eligibility.

Qualifications

• Friendly and efficient loading/unloading of carts.
• Maintain loading zone cleanliness and organize carts and supplies.
• Assist customers and resolve issues with minimal supervision.
• Support in FSHO, Exchanges & Returns, and Click & Collect processes.
• Outdoor work environment required part of the shift.

Responsibilities

• Load and unload carts safely while keeping the loading zone clean.
• Ensure shopping tools are stocked and maintained during business hours.
• Fill tools at closing time and report unsafe conditions.
• Address customer needs and escalate to a manager when needed.
• Help in other areas like FSHO, Exchanges/Returns, and Click & Collect.

Skills

Customer service

Teamwork

Problem solving

Communication

Job description

What you'll be doing day to day

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, and, when necessary, raise matters to a manager.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, and Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co‑workers and customers.

Physical Demands: Lifting up to 50 lbs and walking frequently.

Working Conditions: Outdoor 50% of the time.

Job Details

Job type: Cart attendant

Benefits eligible: Limited

Hours: up to 19 hrs week

The pay for this role is $17.50 hourly.

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/week)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment.

We are a team

At IKEA it’s all about our customers. In Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We are a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

The starting rate/ salary for this position is 17.5 USD.