Cartoon Network Hotel Entertainment Crew

Castlepark; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

An exciting opportunity awaits at a vibrant entertainment venue where team members will create unforgettable experiences for guests. As part of the Entertainment Crew, you'll engage with visitors, facilitate fun activities, and embody beloved characters, all while providing exceptional customer service. This role is perfect for individuals who thrive in dynamic environments and enjoy working with people of all ages. Join a team dedicated to making every guest's visit a memorable one, and be part of a creative atmosphere where your contributions truly matter. If you have a passion for entertainment and a knack for engaging with others, this could be the perfect role for you!

Qualifications

• Strong customer service and hospitality skills are essential.
• Ability to communicate effectively and work well in a team.

Responsibilities

• Engage with guests and facilitate activities for diverse age groups.
• Maintain safety and cleanliness in activity areas.

Skills

Customer service

Communication

Teamwork

Problem Solving

Attention to detail

Education

Any level

Job description

Cartoon Network Hotel Entertainment Crew

Location: Cartoon Network Hotel, 2285 Lincoln Highway East, Lancaster, PA 17602, United States of America

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels, and educational venues across 11 different states.

The Cartoon Network Hotel is an attraction in Lancaster, PA (beside Dutch Wonderland Amusement Park). We are seeking Entertainment Crew team members who will support our goal of making guest’s toon-tastic vacation filled with the best memories through top-notch customer service and entertainment experiences.

We are currently looking for a: Cartoon Network Hotel Entertainment Crew

Roles & Responsibilities:

• Costume Character:
  • These roles require cardio endurance, physical story-telling abilities, and strong performance energy.
  • Be prepared and in costume on time for all scheduled character meet & greets.
  • Maintain the illusion of being the character you are representing through physical movement and interactions with guests.
  • Follow all protocols of the Cartoon Network character training.
  • Execute performances as scripted by Cartoon Network.
  • Communicate any safety concerns related to the costume and/or the environment you are performing, in a timely manner.
  • Be respectful of the costume – return to storage properly, maintain appearance, spot clean as needed.
  • Be responsible for personal hygiene and under layers to maintain a shared costume.
• Entertainment Crew (out of costume):
  • Proactive engagement with guests to encourage participation in planned events and activities.
  • Facilitate a variety of activities for diverse age groups.
  • Ability to adapt an activity for all abilities levels.
  • Project a consistently positive and friendly attitude.
  • Lead predesigned activities for guests.
  • Proactively assist in the upkeep and maintenance of a safe, clean, and organized work environment.
  • Maintain and keep organization of stock for activity materials.
  • Prepare designated location for activities for groups and hotel guests.
  • Understand, convey and comply with safety rules and regulations related to equipment and art supplies.
  • Act as handler for costume character appearances.
  • Maintain the safety and appearance of activity areas.
  • Update seasonal décor in the activity/arcade area and lobby.
  • Enforce property policies and procedures.

Requirements:

• Must successfully participate in audition for costumed characters.
• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Position engages in extensive walking and standing throughout entire work shift.
• Perform cleaning duties; including use of cleaning chemicals.
• Willingness to comply with all CN grooming guidelines and employment standards.
• Ability to work indoors and outdoors, in varying weather.
• Willingness to learn signs to communicate exclusively non-verbally while in costume.
• Provide flexible, consistent availability (including nights, weekends, and holidays).
• Must meet the height and weight requirements for proper pre-existing costume fitting.
• Successful completion of Cartoon Network character training program.

Education: Any level

Languages: Fluent English

Skills:

• Customer service – strong hospitality skills.
• Communication – very good verbal, written, and listening skills.
• Teamwork – ability to build positive work relationships.
• Problem Solving – quickly identify and find appropriate solutions.
• Self-directed attention to detail.

Experience: Some level of customer service experience is helpful, but not required.

Team member benefits:

Do not miss the chance to spark your career now!