Cart Concierge & Customer Experience (Part-Time)

IKEA; Philadelphia (Philadelphia County); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

KinderCare tuition

Retirement plan

Co-worker discount

Referral bonus

Pet insurance

Education assistance

Telehealth

Job summary

IKEA in Philadelphia is hiring a Retail Carts Co-worker to ensure an enjoyable shopping experience by loading/unloading carts, stocking tools, and assisting customers across services.

This part-time, permanent role requires weekend availability, 12-20 hours per week, with benefits eligibility; starting hourly rate is $17.50. Outdoor work 50% of the time, physical demands up to 50 lbs.

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time

Responsibilities

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tool are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, and elevate matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job description

IKEA in Philadelphia is hiring a Retail Carts Co-worker to ensure an enjoyable shopping experience by loading/unloading carts, stocking tools, and assisting customers across services.

This part-time, permanent role requires weekend availability, 12-20 hours per week, with benefits eligibility; starting hourly rate is $17.50. Outdoor work 50% of the time, physical demands up to 50 lbs.