Cart Attendant - Co-Worker

IKEA USA; Missouri; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Retail Carts Co-worker, where your role is vital in ensuring a seamless shopping experience. You'll engage with customers, maintain shopping tools, and contribute to a positive environment that values diversity. This permanent, full-time position offers a competitive hourly wage and a variety of benefits designed to support your work-life balance and future planning. If you are passionate about customer service and enjoy a dynamic retail environment, this opportunity is perfect for you.

Benefits

Generous paid time off

WiselyPay – earn wages up to two days early

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Meal deal

Referral bonus

Pet insurance program

Education assistance and learning programs

Qualifications

• Ability to lift up to 50 lbs and walk frequently.
• Open availability Monday through Sunday from 8 am to 11 pm.

Responsibilities

• Provide friendly and efficient car loading and unloading services.
• Monitor and maintain shopping tools and address customer needs.
• Support customer service areas like Returns and Click & Collect.

Skills

Customer Service

Physical Stamina

Problem Solving

Job description

Why we will love you

A job at IKEA is more than just home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Retail Carts Co-worker, ensuring an enjoyable shopping experience for our customers, you will:

1. Provide friendly and efficient car loading and unloading services while keeping the loading zone clean by clearing straps, excess carts, and cardboard.
2. Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
3. Ensure physical shopping tools are filled at closing.
4. Monitor the condition of physical and digital shopping tools, report any IT issues, and remove unsafe physical stands or tools.
5. Address customer needs, resolve issues independently, and escalate matters to a manager when needed.
6. Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
7. When supporting in FSHO, provide customers with a simple and efficient handout experience.
8. When supporting in Returns, ensure products and equipment are properly staged.
9. When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
10. Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a Team

At IKEA, our focus is on our customers. In Customer Relations, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We are a diverse team working together to ensure a positive and joyful experience for all IKEA visitors and customers. We set up services, gather feedback, and make things right! Our modus operandi is to connect with people by listening to their personal needs and creating genuine interactions. We are passionate about people!

QUALIFICATIONS

Physical Demands: Lifting up to 50 lbs and walking frequently.
Working Conditions: Outdoor 50% of the time.

Apply now!

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment.
Job Type: Permanent, Full-time (34-40 hrs/week)
Benefits Eligible: Yes
Hours: Hourly role. Retail environment, must have open availability Monday through Sunday 8 am - 11 pm.
The pay range for this role is $17.15 flat.
At IKEA, taking care of our co-workers and their dependents is a top priority. We offer a full menu of benefits and perks to help everyone maintain work-life balance, be well, and plan for their future, including:

• Generous paid time off, holidays, and sick leave
• WiselyPay – earn wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)

and more!