Carrier Sales Representative

U.S. Xpress, Inc.; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

U.S. Xpress, Inc. in Chicago is seeking a dynamic Carrier Relations/Sales professional to manage relationships with transportation providers and negotiate rates to maximize profitability.

You will grow a network of carriers through lead generation, cold calling, and referrals, while ensuring service levels meet customer requirements. You will collaborate with internal teams, drive adoption of digital systems, and monitor carrier performance to maintain top-tier service.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Experience in Sales, Transportation, Finance, or Hospitality preferred.
• Proficiency with Excel and Power BI preferred.

Responsibilities

• Manage carrier relationships to negotiate rates and secure load coverage.
• Develop and manage a network of carriers via lead generation, cold calling, and referrals.
• Maintain quality working relationships with carriers, drivers, and internal stakeholders through proactive communication.
• Drive the use of U.S. Xpress digital and automated systems with the carrier base.
• Monitor carrier performance to maintain high level service.
• Collaborate with internal teams to resolve issues for carriers and customers.

Skills

Negotiation

Communication

Relationship building

Sales

Problem solving

Education

High School Diploma

Bachelor's Degree in related field

Tools

Excel

Power BI

Job description

Facilitate the successful movement of loads for our customers by contracting and managing an outsourced network of transportation providers. Track freight to ensure customer requirements are met by the selected transportation provider. Make customer service the top priority by providing customers and carriers with the highest level of service possible.

Position Functions:

• Manage carrier relationship to negotiate rates and secure load coverage while maximizing profitability.
• Establish, grow, and manage a network of carriers via lead generation, cold calling, and referrals.
• Develop and maintain quality working relationships with carriers, transportation providers, drivers, and external/internal stakeholders by proactive communication.
• Work with carrier base to drive the use of U.S. Xpress digital and automated systems.
• Trailer management- contribute to the balancing of trailer networks by leveraging carrier relationships and maintaining accurate system data.
• Monitor carrier performance to maintain high level service
• Utilize carrier network and relationships to grow book of business to meet the demands of our customers.
• Work with internal teams to resolve issues for carrier partners and customers.
• Manage communication/documentation for Carriers in our systems.
• Gather and communicate market information about the supply and demand of capacity in the marketplace to understand market conditions and lane rates.
• Sourcing new business opportunities- vetting via internal/external data and providing market feedback to strategic procurement team.
• Review carrier credentials to ensure they meet U.S. Xpress Logistics compliance and customer requirements.
• Responsible for monitoring, tracking, and tracing all loads.
• Make service the top priority by providing carriers with the highest level of service .
• Collaborate with all levels of the organization to harness collective intelligence of the workforce.
• Attend and engage in all meetings and trainings on recent developments, goals, and objectives

What We’re Looking For:

Education

• High school diploma or equivalent required.
• Bachelor degree in related field or equivalent experience preferred. (Equivalent years of experience are defined as one year of professional experience for each year of college requested.)

Experience

• Experience in Sales, Transportation, Finance, or Hospitality experience preferred
• Experience thriving in a fast paced, deadline driven work environment.

Skills & Abilities

• Proficiency in utilizing Excel and/or Power BI at an intermediate level preferred
• Ability to comfortably negotiate , persuade and manage conflict
• Adept at assessing organizational dynamics and managing change
• Work quickly and efficiently.
• Able to test solutions, learn, and iterate quickly
• Forward-thinking and solution driven
• Effectively communicates through various channels