Carrier Representative - Entry Level

The Suddath Companies; Jacksonville (FL); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Weekly pay

Biweekly pay

PTO & holidays

Tuition reimbursement

Job summary

The Suddath Companies in Jacksonville is seeking a Carrier Representative to build and sustain strong relationships with transportation providers, negotiate rates, secure capacity, and coordinate shipments to meet customer requirements.

The role requires excellent communication and problem-solving skills, with the ability to thrive in a fast-paced, high-volume logistics environment. Commitment to proactive service and operational efficiency is essential.

Qualifications

• High School diploma or equivalent required; bachelor’s degree preferred.
• Strong verbal and written communication skills.
• Experience in transportation brokerage or logistics is a plus.
• Ability to build and maintain effective working relationships.
• Detail-oriented with accuracy in task execution.

Responsibilities

• Build and maintain relationships with carriers to ensure capacity and service quality.
• Negotiate competitive rates while maintaining profitability and standards.
• Coordinate shipments and provide route/delivery instructions.
• Monitor performance metrics and address delays or issues promptly.
• Utilize systems to update shipment status and maintain records.

Skills

Communication skills

Negotiation

Relationship building

Attention to detail

Multitasking

Education

High School diploma

Bachelor's degree

Job description

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

SUMMARY

The Carrier Representative is responsible for building and maintaining strong relationships with transportation providers to ensure timely, cost-effective, and reliable freight solutions. This role involves negotiating rates, securing carrier capacity, and coordinating shipments to meet customer requirements. Success in this position requires excellent communication, problem-solving skills, and the ability to thrive in a fast-paced, high-volume logistics environment. The intent of this role is to deliver exceptional service while optimizing operational efficiency, operating proactively and with attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build and maintain strong relationships with carriers to ensure consistent capacity and service quality.
• Act as the primary point of contact for carrier inquiries, service issues, and performance feedback.
• Develop strategies to expand carrier network and improve carrier loyalty.
• Negotiate competitive rates with carriers while maintaining profitability and service standards.
• Secure carrier capacity for transactional and spot market loads.
• Monitor market trends and adjust buy strategies accordingly.
• Assign loads to carriers and provide detailed route and delivery instructions.
• Ensure carriers have all necessary documentation and compliance requirements.
• Perform real-time track and trace to monitor shipment progress and proactively address delays.
• Respond promptly to carrier and shipment-related issues, including delays, equipment failures, and compliance concerns.
• Manage the carrier onboarding process.
• Utilize TMS and other tools to manage workload, update shipment statuses, and maintain accurate records.
• Analyze carrier performance metrics and provide recommendations for improvement.
• Work closely with internal teams (Customer Service, Account Management, Accounting) to ensure seamless operations.
• Communicate proactively with carriers and customers regarding shipment status and any changes.

QUALIFICATONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• High School diploma or equivalent degree required;
• Bachelor’s Degree preferred.
• 0-3 years of experience in transportation brokerage desired.
• 1-2 years of experience in sales or account management is preferred but not required.

• Strong verbal and written communication skills.
• Proven ability to build and maintain effective working relationships.
• Demonstrated excellence in customer service and client support.
• Skilled in prioritizing, organizing, and managing multiple tasks while meeting deadlines.
• Capable of identifying complex problems, analyzing relevant information, and implementing effective solutions.
• Detail-oriented with a high degree of accuracy in task execution.
• Proficient in gathering, interpreting, and utilizing data to support operational activities.
• Effective team player with the ability to collaborate across departments.
• Experienced in preparing clear and concise documentation, including reports, procedures, correspondence and other written materials.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of the activities of an employee.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level: While performing the duties of this Job, the employee is regularly required to stand, and walk, sit and use hands to finger, handle or feel, seeing and hearing. The employee must occasionally lift and/or move up to 10 pounds unassisted.

Working Conditions: Noise level in the work environment is usually moderate. Working time and climate-controlled environment in an office setting.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Duties, responsibilities and activities may change at any time at.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The Suddath Companies are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED