Carrier Representative

C.H. Robinson; Villa Park (IL); On-site; USD 46,000 - 72,000; Full time

Job summary

C.H. Robinson is seeking a Carrier Representative to connect the world through technology and innovation, impacting shipment execution, carrier partnerships, and business growth across our transportation network.

The role focuses on building carrier relationships, coordinating freight movement, negotiating rates, and solving transportation challenges to ensure loads are delivered on time in a fast-paced environment.

Qualifications

• Requires a high school diploma or GED.
• Preferred bachelor’s degree and strong Microsoft Office skills.
• Ability to persuade, motivate, negotiate, and influence others.

Responsibilities

• Coordinate freight movement and match capacity to shipments.
• Negotiate rates and secure carrier capacity.
• Resolve day-to-day transportation issues with internal teams.
• Develop and maintain carrier relationships and onboarding.
• Ensure compliance with internal trading rules and quality standards.
• Support a fast-paced operation with schedule flexibility.

Skills

Negotiation

Microsoft Office

Time management

Team player

Diversity awareness

Education

High School diploma or GED

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

As a Carrier Representative you will connect the world through technology and innovation. C.H. Robinson plays a critical role in keeping customer freight moving, and in this role, you will directly impact shipment execution, carrier partnerships, and business growth across our transportation network. In this role, you will build and strengthen relationships with carriers, coordinate the movement of freight, negotiate rates, and solve transportation challenges to ensure loads are delivered on time and efficiently. You'll thrive in a fast-paced environment where every day brings new opportunities to make decisions, drive results, and see the impact of your work.

Schedule:

• This role supports a fast-paced operation that runs between 6:00 a.m. and 6:00 p.m. While most team members work schedules such as 7:00 a.m.-4:00 p.m. or 8:00 a.m.-5:00 p.m., flexibility is required based on business needs.
• To support onboarding and training, team members are expected to work in the office Monday through Friday during their first 90 days. After completing onboarding, the schedule transitions to Monday through Thursday in the office, with additional flexibility based on business needs.

Duties And Responsibilities

The duties and responsibilities of this position consist of, but are not limited to, the following:

Execution

• Ensures assigned and open-board freight moves in accordance with customer expectation by matching capacity to shipments. Focuses on acquiring and growing auto-assigned loads to build their business. May be directed to work on specific freight
• Provides day to day problem resolution; identifies issues, seeks input from others to help determine the best course of action and implements solutions. Works closely with internal partners (account management, operations or leadership) on shipment updates, problem resolution and/or operational execution

Capacity Procurement

• Secures capacity on a shipment by shipment basis by calling carriers, taking inbound calls based on interest generated from load boards, negotiating rates, and making buying decisions
• Ensures capacity meets specific load requirements
• Utilizes internal pricing tools to purchase capacity within cost parameters and at market rates
• Engages internal resources for help interpreting carrier analytics and leveraging other tools to guide informed buying decisions
• May manage an existing carrier or lane within a certain geography

Internal and External Relationships

• Develops new carrier relationships by researching carriers in the marketplace, generating leads, calling potential carriers, initiating contact with key stakeholders and qualifying the account
• Maintains and grows relationships with existing carrier accounts through regular phone calls, emails and/or face to face visits to build a carrier base
• Based upon carrier needs, may participate in carrier account reviews with more senior level employees and/or leadership asks questions to understand current and future business needs, discusses recent wins/losses and identifies opportunities for additional business
• Establishes contacts and builds relationships to form an internal network of resources

Quality

• Drives the automation of carrier activities (automation compliance) in accordance with company strategy. If needed, engages internal SMEs to partner with in selling CHR's automation products and services
• Ensures quality expectations are met on all assigned business
• Complies with expectations as defined in internal trading rules
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications

Required

• High School diploma or GED

Preferred

• Bachelor’s degree from an accredited college or university
• Proficient in Microsoft Office Suite programs
• Ability to persuade, motivate, negotiate, and influence others
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
• Values a diverse and inclusive work environment

Compensation Range

$21.95 - $34.71

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
  • Prescription drug coverage
  • Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page