Carrier Engagement Specialist

Highway; Dallas (TX); Hybrid; USD 45,000 - 75,000; Full time

Job summary

Highway is seeking a Carrier Relations Specialist to engage carriers, respond to inquiries, and promote adoption of our freight tech platform. You will build relationships with carriers through high-volume outbound calls and provide top-tier customer service to ensure accurate operation of the app.

The role requires some remote work and on-call availability after hours, weekends, and holidays, with a focus on efficiency, issue resolution, and clear communication across teams in a fast-paced

Qualifications

• Experience in transportation industry, preferably brokerage carrier rep or manager.
• Comfort with high-volume outbound calls and building carrier relationships.
• Become SME on Highway's platform.
• Excellent communication in fast-paced, urgent environment.
• Highly organized with ability to manage multiple priorities under deadlines.

Responsibilities

• Engages carriers through multiple channels to get truck postings and submit freight quotes.
• Makes high-volume outbound calls to build relationships with carriers.
• Responds promptly to carrier questions and ensures top-level customer service.
• Maintains the service of Highway's application through monitoring, analysis and review of issues.
• Makes and suggests updates to the application to address bugs and ensure accurate operation.
• Troubleshoots technical problems and provides individual solutions for users.
• Implements process improvements to enhance efficiency and reduce errors.
• Summarizes complex information in an easy-to-understand manner.
• Demonstrates responsiveness in communicating with internal and external teams while managing multiple priorities.
• Builds lasting relationships with carriers and app users.
• Some remote and on-call after hours, weekends and holidays.

Skills

Carrier relations

Outbound calling

Customer service

Communication

High-volume outreach

Job description

Reports to: Operations Director, Capacity

About the Company:

Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers' networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.

Role Description

Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. This role is responsible for engaging carriers and responding to inquiries to increase the adoption of Highway's platform.

Your role:

• Engages with carriers through multiple different communication channels in order to get truck postings and submit freight quotes.
• Is making high volume outbound calls to create relationships with carriers.
• Highly responsive to carrier questions, concerns and ensures the highest level of customer service
• Maintains the service of Highway's application through monitoring, analyzing and review of any issues.
• Makes and suggests updates to the application as required to address system bugs and issues and to ensure the accurate operation of the application.
• Other duties include troubleshooting technical problems and providing individual solutions for users of Highway's application.
• Implement process improvements to enhance efficiency and reduce errors.
• Summarize complex information in an easy-to-understand manner.
• Demonstrate responsiveness in responding to internal and external communication with the ability to manage multiple priorities at one time.
• Builds lasting relationships with carriers and users of the Highway app
• This role does require some remote and on-call after hours, weekends and holidays.

Qualifications

• Prior experience working in the transportation industry, preferably at a brokerage as a carrier rep or manager.
• Comfortable making high volume outbound calls, connecting and making relationships with Carriers.
• Become a Subject Matter Expert on Highway's application.
• Excellent communication skills and thrives in a fast paced and urgent environment.
• Highly organized with a proven track record of managing multiple priorities within a deadline driven atmosphere- demonstrating high critical thinking skills and ability to make business decisions under pressure.