Carrier Accounts Specialist (Benefits)

ADP; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

ADP is seeking a Carrier Account Specialist for the TotalSource Health & Wealth Carrier Relations Team. You will work with carriers and brokers to review plans, rates, markets, and performance, and support Open Enrollment updates.

Reporting to the Sr. Manager of Carrier Strategy Account, you will collaborate across multiple stakeholder groups and levels, ensuring alignment with organizational goals while maintaining strong relationships with brokers and internal teams.

Qualifications

• Minimum of 1-2 years’ experience in client services environment.
• Minimum of 2-3 years’ experience in benefits and/or insurance.
• Advanced proficiency in Excel (Pivot Tables, VLOOKUP, Data Validation).
• Experience using Microsoft Office Suite – proficient in PowerPoint, Word and Excel.

Responsibilities

• Partner with benefits strategy team to deliver enhancements across the broader ecosystem.
• Collaborate with carriers, brokers, and management to develop long-range goals.
• Maintain oversight of all carrier-related functions.
• Communicate changes to associates and broker partners; train TotalSource associates on carriers.

Skills

Time management

Customer service

Communication skills

Analytical skills

Team collaboration

Tools

Microsoft Office

Excel

VLOOKUP

Data Validation

Job description

ADP is hiring a Carrier Account Specialist.

• Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging?
• Do you enjoy collaborating with different stakeholders and team members while staying aligned to team objectives and goals?
• Do you think benefits are fun?

If so, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. Don't just take our word for it… read on and see for yourself!

ADP is hiring a Carrier Account Specialist for the TotalSource Health & Wealth Carrier Relations Team responsible for growing and maintaining relationships with our carrier partners. As a Carrier Account Specialist, you will work directly with our carriers and brokers to review and establish plans, rates, markets, and carrier performance. You will also be responsible for Open Enrollment updates and changes with the carriers and assist internal associates with questions, training, issue resolve, and other duties required in the role. TotalSource is ADP's Professional Employer Organization (PEO) solution designed to help small and midsize businesses simplify workforce management. With a co-employment relationship, you retain control over your employees and business operations, while ADP manages essential HR functions, benefits administration, payroll, and compliance, allowing you to focus on growing your business.

Reporting directly to the Sr. Manager of Carrier Strategy Account, this person will be a key member of the team with experience working collaboratively across multiple stakeholder groups, organizational levels, and functional areas to achieve results. This role has no direct reports.

WHAT YOU'LL DO:

Responsibilities

• Partner with Benefits strategy team to deliver people, process, and technology enhancements across the broader ecosystem through strategic initiatives
• Collaborate with carriers, brokers, and management to develop long-range, strategic goals for the organization and the carriers.
• Ownership of the relationship between the carriers and TotalSource. Maintain complete oversight of all carrier-related functions.
• Align departmental goals, processes, and resource allocation with the organizational strategy.
• Perform data evaluation on the ADPTS' carriers using internal and external reporting.
• Update appropriate internal systems for plans changes, tier changes, and other applicable system related functions.
• Communicate changes to associates and broker partners on carrier changes; subject matter expert on all related functions of the carriers.
• Provide training and education to other TotalSource associates on carriers, plans, changes, or other areas that are relevant to the organization.
• Participate in multiple books of business meetings upon request.
• Have strong time management skills and the ability to prioritize, multi-task and address issues quickly as needed to meet deadlines.
• Establish and maintain strong relationships with brokers, carriers and internal associates.
• Communicate Benefit plan interpretations and serve as support to the Service, Implementation and Sales teams.
• Support of BRET/New Business process by coordinating with Brokers, BRET Desk, Implementation, Compliance & Legal teams.
• Review inquiries, escalations and complex requests to provide solutions for sales and implementation partners.
• Responsible for capturing, organizing, and maintaining team knowledge through the development and upkeep of Standard Operating Procedures (SOPs) to ensure consistency, knowledge retention, and operational efficiency.

TO SUCCEED IN THIS ROLE:

• Carrier Relations Competency: Strong time management skills and ability to meet deadlines.
• Ability to interact with all levels of an organization. Ability to build internal and external relationships and provide excellent customer service.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Superior organizational skills. Excellent attention to details.
• Ability to work independently and in a team environment. Highly adaptable.
• Demonstrated ability to multi-task. Must be able to work under time constraints and deadlines.
• Minimum of 1-2 years’ experience in client services environment
• Minimum of 2-3 years’ experience in benefits and/or insurance
• Experience using Microsoft Office Suite – proficient in PowerPoint, Word and Excel.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP, Data Validation.
• Strong understanding of data quality, data cleansing, and data validation process.
• Ability to manage multiple datasets while ensuring accuracy and transforming data into actionable insights.
• Ability to work additional hours required as necessary to meet deadlines
• Ability to interact with all levels of an organization
• Ability to build internal and external relationships and provide excellent customer service
• Excellent verbal and written communication skills
• Superior organizational skills; Excellent attention to details
• Ability to work independently and in a team environment; Highly adaptable
• Demonstrated ability to multi-task

BONUS POINTS FOR THESE:

• 5-7 years’ experience in benefits and/or insurance
• 7-10 years’ experience in client services environment.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.