CARPET CLEANING SUPERVISOR (Fort Wayne, IN)

Ciocca; Fort Wayne (IN); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Referral program

Job summary

Ciocca is seeking a Floor Care Supervisor to manage daily floor cleaning operations for commercial and residential clients. The role requires leading a team of technicians, ensuring high quality service, and maintaining safety and paperwork.

You will handle night and weekend calls, coordinate tasks, and train staff on proper floor care techniques, while keeping customers informed and meeting company standards.

Qualifications

• Valid driver's license.
• Supervisory experience required.
• Prior floor care experience preferred.
• Ability to follow oral and written instructions.
• Strong communication and customer service skills.

Responsibilities

• Perform floor care tasks including stripping, waxing, buffing, carpet cleaning.
• Lead and train a team of floor technicians.
• Prioritize daily assignments and ensure quality standards.
• Respond to emergencies during nights/weekends as needed.
• Maintain paperwork and review with customers at job end.
• Monitor supplies and request orders as needed.
• Ensure safe handling of chemicals and equipment.

Skills

Leadership skills

Communication skills

Teamwork

Problem solving

Time management

Attention to detail

Job description

Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers.

Job Summary

Under the direction of Operations, this position is responsible for performing floor services for commercial and residential customers and managing a team of technicians. Quality customer service will be provided to the client at all times. Knowledge or willingness to learn proper floor cleaning techniques is essential.

Essential Functions of Floor Care Supervisor

Daily job responsibilities/functions to include, but not limited to:

• Floor care responsibilities will include: Stripping and Waxing, buffing, carpet cleaning, etc.
• Respond to night and weekend emergency service call as needed.
• Prioritize daily assignments, tasks and responsibilities.
• Ensure adherence to company standards and quality.
• Maintain open communication with customers, employees and manager.
• Follow-up on customer inquiries and questions.
• Analyze problems and makes recommendations to resolve problems.
• Manage and train all floor technicians.
• Ensure all paperwork is being completed in a timely manner.
• Review paperwork with customer at the end of each job.
• Monitoring supplies and submit supply orders as needed.
• Maintaining floor equipment in a clean, safe and operable condition.
• Proper labeling, dilution and use of all chemicals.

Knowledge, Skills and Abilities of Floor Care Supervisor

• Good communication and interpersonal skills
• Good client/customer service skills
• Ability to follow oral and written instructions
• Ability to prioritize multiple tasks
• Ability to exercise good judgment and decision making
• Ability to work effectively with a team
• Ability to work independently as needed
• Basic knowledge of floor cleaning products or willing to learn
• Leadership skills

Qualifications of Floor Care Supervisor

• Valid Drivers License
• Acceptable driving record to meet standard auto insurance requirements
• Prior floor care experience preferred
• Supervisory experience required
• Acceptable Criminal Background Check

Physical Demands of Floor Care Supervisor

The work requires routine walking, standing, bending and carrying items weighing up to fifty pounds.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k) matching
• Referral program

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Overtime pay

Shift availability:

• Night Shift (Required)

Work Location: In person

Quality Work, Responsive Service, and a Commitment to People.