Carpenter Handyman Home repair

Mr Handyman; Carlisle (Cumberland County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company van & gas card

Schedule management

Office support

Flexible hours

iPad & tech support

ServiceTitan access

Job summary

Mr. Handyman is looking for a skilled handyman professional to perform maintenance and repairs for home and commercial projects in Carlisle and surrounding areas. You’ll work with a company-provided van and our proven process to deliver reliable results.

You’ll manage customer expectations, document work, and build life-long customers while using ServiceTitan and company tools. The role rewards independent work, PPE, and a professional appearance.

Qualifications

• Live within the area
• 8+ years’ experience as a paid handyman
• Own your own tools
• Be insurable for driving our vehicle
• Complete a background and driving record check
• Able to lift 50 pounds independently
• Able to work safely at heights and overhead for extended periods
• Professional appearance and maintenance of company-provided vehicle

Responsibilities

• Completing maintenance & repairs for home and commercial projects.
• Communicating with customers to explain needed work and costs.
• Delivering a great customer experience and building life-long customers.

Skills

Customer service

Communication

Time management

Documentation

Tools

Own tools

Vehicle operation

Job description

Are you ready to join a team that answers all customer calls for you, fills your schedule, and provides you with your own van?Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.Why You’ll Want to Join Our TeamHere are just a few of the benefits you’ll receive when joining the Mr. Handyman team.Company-supplied van with gas cardA back office that takes care of filling your schedule, so you don’t have toAn office team that answers all calls and helps you take care of the customersFlexibility with hours so you can take care of life’s important eventsYour own iPad and technology support for using our state-of-the-art internal system, ServiceTitanAnd so much more…Your Responsibilities as a Handyman ProfessionalCompleting Maintenance & Repairs – You’ll be completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.Create Life-Long Customers – Deliver a great experience that wows life-long repeat customers. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.How We’ll Measure PerformanceHere are some of the ways that we’ll measure your performance in the role.Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service. You’ll need both a high response rate and high satisfaction rate.Revenue Target – Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer.Effective Billing Rate – It’s your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.Recall Percentage – We guarantee all our work for one year. The work needs to be done correctly, the first time.To Succeed in this RoleYou’ll need to self-manage as you’ll be alone often.You’ll need to speak with customers and provide excellent customer service while asking for reviews and collecting payments.You’ll need to have the necessary tools, including the ability to use technology.You'll need to document the job while following our process, the Mr. Handyman Way.You’ll need to wear proper PPE as well as booties to protect our customer’s home.Job RequirementsThese are the minimum requirements to be considered for this position.Live within the areaHave 8+ years’ experience as a paid handymanOwn your own toolsBe insurable for driving our vehicleComplete a background and driving record checkAble to lift 50 pounds independentlyAble to safely work at heights and work overheard for extended periods of timeProfessional appearance and maintenance of company-provided vehicleAs an experienced Handyman, you have strong proficiency in at least three (3) of the following:Carpentry workBathroom improvementsKitchen improvementsPainting, both inside and outDrywall work, minor and major repairsGeneral plumbing and electrical, where allowed by lawFloor installation and refurbishingFamiliar with building codesBenefits & PayThe pay range for this position is dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall.Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!Should you meet the requirements for the position, our system will schedule you for an interview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.