Carousel Operator

Triad Service Solutions; Frisco, Northern (TX, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Triad Service Solutions in Frisco, TX is seeking a Carousel Operator responsible for the safe and friendly operation of the attraction. You will assist guests with boarding, ensure compliance with safety rules, and handle admissions and payments while maintaining a clean, organized queue area.

This role requires basic math and computer skills, at least 6 months in customer service or cash handling, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum of 6 months experience in customer service, retail, amusement, hospitality, or cash handling preferred.
• Minimal computer skills
• Basic mathematics skills
• Demonstrates a solid work ethic and professional behaviors at all times.
• Demonstrated ability to multi-task, work well under pressure and meet deadlines.
• Demonstrated ability to work effectively in a diverse workforce and team environment.

Responsibilities

• Operate the carousel in accordance with manufacturer guidelines, company policies, and safety procedures.
• Conduct opening, operational, and closing inspections to ensure safe operation.
• Maintain a safe ride perimeter and secure access gates during operation.
• Verify guests meet height, age, and safety requirements before boarding.
• Assist guests with boarding and exiting the attraction safely.
• Ensure guests remain in proper riding positions and comply with all rules and safety belts.
• Monitor the attraction and report safety concerns to management.
• Assist guests with disabilities and ensure accessibility is used safely.
• Provide excellent customer service by greeting guests and addressing concerns.
• Maintain cleanliness and organization of the carousel, queue area, ticketing area, and surrounding spaces.
• Process guest transactions accurately (cash, card, electronic payments).
• Maintain cash and transaction records; perform cash counts at shift end.
• Secure cash deposits following company procedures and report discrepancies.

Skills

Customer service

Cash handling

Basic math

Multi-tasking

Team collaboration

Tools

Cash register

Job description

Purpose:

TheCarousel Operatoris responsible forthe safe and efficient operation of the carousel attraction while providing exceptional customer service to guests. This position ensures compliance with all safety procedures,assistsguests with boarding andexitingthe ride, processes admissions and payments,maintainscleanliness of the attraction, and performs cash handling responsibilitiesin accordance withcompany policies and procedures.

Essential Job Duties and Responsibilities:

• Operate the carouselin accordance withmanufacturer guidelines, company policies, and safety procedures.
• Conduct opening, operational, and closing inspections to ensure the attraction is functioning safely and properly.
• Maintain a safe ride perimeter and ensure all access gates are secured while the ride is in operation.
• Verify that all guests meet applicable height, age, and safety requirements before boarding.
• Assistguests with boarding and exiting the attraction safely.
• Ensure guestsremainin proper riding positions andcomply withall attraction rules, including ensuring proper fastening and use of seat/safety belt.
• Monitor the attraction during operation andmaintainconstant awareness of guest safety.
• Observe and report any unusual sounds, smells, mechanical issues, or safety concernsimmediatelyto management.
• Assistguests with disabilities and ensureaccessibilityaccommodations areutilizedsafely and appropriately.
• Provide excellent customer service by greeting guests, answering questions, and addressing concerns professionally.
• Maintain cleanliness and organization of the carousel, queue area, ticketing area, and surrounding workspaces.
• Process guest transactions accurately, including cash, credit card, and electronic payments.
• Maintain accountability for all cash, tickets, and transaction records during assigned shifts.
• Perform cash counts and reconciliations at the end of shifts asrequired.
• Completerequired cash handling documentation and transaction logs accurately.
• Securely transport and deposit cash proceeds into the designated mall lockbox, safe, or approved deposit location following company security procedures.
• Immediately report any cash shortages, overages, discrepancies, or security concerns to management.
• Assistwithspecial events, promotions, and operational activities as needed.
• Performadditionalduties asassigned by management.

Knowledge,Skillsand Experiencerequired(unless otherwise noted):

• Minimum of 6monthsexperience incustomer service, retail, amusement, hospitality, or cash handling experience preferred.
• Minimal computer skills
• Basic mathematics skills
• Demonstrates a solid work ethic andexhibits professional and acceptable behaviors at all times.
• Demonstrated ability to multi-task, work well underpressureand meet deadlines.
• Demonstrated ability to work effectively in a diverse workforce and team environment.

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

• Working conditions arenormal forafast-pacedfield service/custodial environment
• Individuals may need to sit or stand as needed.
• Requires walking primarily on a level surface for periodic periods throughout the day.
• Reaching above shoulder heights, below the waist or lifting asrequired.
• May includeliftingupto50pounds. Proper lifting techniquesrequired.
• May include occasional walking up and down stairswith heavy items&l