Caribou Coffee Assistant Manager

Mackenthun's Fine Foods; Minnetrista (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Life insurance

Disability insurance

Paid vacation

Paid holidays

Sick & Safe Time

Shift differentials

Employee discount 10% at Mackenthun’s

Referral bonuses

Dietitian services

Job summary

Mackenthun's Fine Foods is seeking an Assistant Caribou Manager to support daily operations, supervise staff on shifts, and uphold our standards of quality and safety. You will drive guest satisfaction, assist in inventory and cost control, and ensure a welcoming atmosphere that aligns with Mackenthun’s values.

Responsibilities include leading team development, training, and coaching; maintaining health and safety compliance; handling POS transactions; and collaborating on promotions to boost

Qualifications

• High school diploma or GED required.
• Customer service experience required; supervisory or coffee shop/restaurant management experience preferred.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety standards (HACCP certification preferred or willingness to obtain).
• Proficiency with basic computer programs, including POS systems and Microsoft Office.
• Availability to work variable hours between 5:00 AM – 6:30 PM, including weekends and some holidays.
• Excellent communication skills in English (verbal and written).

Responsibilities

• Staff Supervision & Development: Supervise and support baristas and other team members during shifts; assist in hiring, training, and coaching staff; foster a positive work environment.
• Customer Service Excellence and Guest Experience: Greet customers, take orders, craft beverages, and process payments; resolve complaints; build relationships with regulars.
• Operational and Financial Management: Assist in inventory management, ordering, cost control; monitor cash handling; support promotions and store cleanliness.
• Equipment and Facility Maintenance: Oversee cleaning and maintenance of coffee equipment; troubleshoot issues; ensure POS functioning.

Skills

Strong leadership

Customer service

Communication

Organizational skills

POS systems

MS Office

Availability weekends

English proficiency

Education

High school diploma/GED

Tools

Microsoft Office

POS systems

Job description

Description

Job Summary

The Assistant Caribou Manager supports daily operations and supervises staff during shifts to ensure exceptional customer service, operational efficiency, and a welcoming atmosphere. This role actively upholds Mackenthun’s values, fosters team engagement, and helps drive sales and profitability while maintaining the highest standards of quality and safety.

Key Responsibilities

Staff Supervision & Development

• Supervise and support baristas and other team members during shifts
• Assist in hiring, training, and coaching staff, providing ongoing feedback and performance support
• Foster a positive and motivating work environment that encourages high employee engagement and retention
• Ensure adherence to company policies, food safety standards, and operational procedures

Customer Service Excellence and Guest Experience

• Maintain high customer service standards by leading by example
• Greet customers, take orders, craft beverages, and process payments accurately and efficiently
• Resolve customer complaints promptly and professionally to ensure satisfaction
• Build relationships with regular customers/community members and maintain a welcoming atmosphere that keeps guests coming back

Operational and Financial Management

• Assist in managing inventory, ordering supplies, and controlling costs to support profitability
• Monitor cash handling and assist with daily cash-outs
• Help implement promotional activities and seasonal offerings to drive sales and encourage repeat business
• Maintain a clean, organized, and safe environment, including compliance with health and safety regulations

Equipment and Facility Maintenance

• Oversee the cleaning and maintenance of all coffee equipment during shifts
• Troubleshoot minor equipment issues and coordinate necessary repairs
• Ensure proper functioning of POS systems and support smooth operations
• Other duties as assigned

Requirements

Qualifications

• High school diploma or GED required.
• Customer service experience required; supervisory or coffee shop/restaurant management experience preferred.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety standards (HACCP certification preferred or willingness to obtain).
• Proficiency with basic computer programs, including POS systems and Microsoft Office.
• Availability to work variable hours between 5:00 AM – 6:30 PM, including weekends and some holidays.
• Excellent communication skills in English (verbal and written).

What You Bring

• A love for coffee and people.
• A leadership mindset with a team-first attitude.
• A focus on service, community, and creating memorable moments.
• A willingness to learn, grow, and have fun while working hard.

Working Conditions and Physical Demands

• Must be able to stand and walk for long periods and lift up to 50 lbs.
• Exposure to hot equipment, cleaning chemicals, and a fast-paced environment.
• Ability to handle repetitive tasks and work collaboratively in a busy, team-oriented setting.

Benefits Summary for Full Time:

• Medical, Dental, Vision
• 401k
• Employer Paid Life Insurance
• Long Term & Short Term Disability
• Hospital, Critical Illness, Accident
• Paid Vacation and Paid Holidays
• Sick & Safe Time
• Shift differentials for working Sundays & Holidays
• 10% discount at any Mackenthun’s locations
• Referral bonuses
• Dietitian services