Assistant Manager

Caribou Coffee; Duluth (MN); On-site; USD 22,041 - 37,195; Full time

Job summary

Caribou Coffee is hiring an Assistant General Manager (AGM) to grow into a store leader who thinks strategically about operations and district development. You will work alongside the General Manager to guide the team, create day-making experiences for guests, and contribute to the community we serve.

The AGM role emphasizes leadership development, cross-store collaboration, and a focus on delivering outstanding customer service while supporting store performance and profitability.

Qualifications

• 1–3 years of prior restaurant/retail experience with strong customer service commitment.

Responsibilities

• Develop leadership skills towards General Manager level within a year.
• Foster joyful connections with guests and teach the team to do the same.
• Help drive store sales through speed, service, and problem-solving.
• Lead on cash handling and store fund responsibility during shifts.
• Oversee ordering, inventory, waste control, and product rotation.
• Connect daily tasks to overall business success and growth.

Skills

Customer service

Education

High school diploma or GED

Job description

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd! Apply today and be part of the Bou Crew!

Position Overview

The Assistant General Manager (AGM) is a GROWTH role intended to develop future leaders to think strategically about the store and globally about the future of the district and Caribou as a whole. This role requires individuals to step into leadership and possess an insatiable hunger for development and growth. This role works in partnership with the General Manager in all facets to run the store and make an impact on the team and community.

Core Responsibilities

• Demonstrates the DOING of Team Member and Shift Leader with ease, enthusiasm and excellence
• Is responsible for developing their understanding of the business to the level of a General Manager over the course of a year
• Is the spark for joy to everyone who walks into the store, creating real connections that last beyond the immediate interaction - and teaching the team to do the same
• Is a champion for creating an environment that fosters goal‑surpassing speed through effective deployment, in‑the‑moment problem solving and team motivation
• Takes responsibility for hitting sales goals through the connection between speed & service
• Takes the lead on problem resolution, shows calm, professionalism, emotional maturity, and a commitment to listening to understand
• Make connections between day‑to‑day behaviors and the end result as you develop a broad understanding of the Profit & Loss statement
• Organizes, executes, and improves upon administrative tasks and makes the connection between daily/weekly/monthly administrative tasks and overall business success
• Responsible for all store funds while on shift by enforcing cash‑handling policies
• Places, receives, and verifies orders; conducts inventory; controls waste and dates and rotates inventory, when necessary
• Thinks wholistically about the success of the store – focusing on not just your shift, but the next one and beyond
• Seeks not just to solve problems, but to understand root causes of the problems to create sustainable change
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Fully embraces their growth and development in this role, bringing humility and curiosity to the team and role
• Brings curiosity and a learner’s mindset to the role and their leadership; Asks questions: What do I want to learn? What else can I do? What other experiences can I have?
• Takes ownership for their own development and is hungry for feedback and to get better
• Leads with a global view of the Caribou brand (evolving from shift to store to district to company)
• Is a relentless culture champion, bringing the purpose and values to life in every interaction
• Creates an open and trusting relationship with GM
• Brings a competitive fire to the role, seeking to hit (or beat!) goals and win the game of creating day making experiences

Required Qualifications

• 1‑3 years of prior restaurant/retail experience requiring strong customer service commitment and orientation
• Ability to work at least one of the following: early mornings, evenings, some holidays and weekends
• Must be at least 18 years of age

Preferred Qualifications

• High school diploma or GED equivalent
• Has a valid driver’s license and reliable transportation
• 1 year of supervisory experience

Physical Requirements

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours. Reasonable accommodations may be provided if applicable.

Compensation

$16.52 – $27.53 per hour (starting pay is subject to Local and State Minimum Wage regulations).

Equal Employment Opportunity

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Address: 307 Canal Park Drive, Duluth, Minnesota 55802