Caribou Coffee Assistant Manager

Mackenthun's Fine Foods - Minnetrista; Minnetrista (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Vacation and Holidays

Sick & Safe Time

Discount at Mackenthun’s locations

Referral bonuses

Dietitian services

Job summary

Mackenthun’s Fine Foods - Minnetrista is seeking an Assistant Manager to support daily operations and supervise staff across shifts. You will promote exceptional customer service and ensure efficient operations while upholding company values and safety standards.

Responsibilities include staff training, inventory control, and enforcing policies. The role emphasizes leadership, communication, and a team-first attitude in a fast-paced coffee shop/retail environment.

Qualifications

• High school diploma or GED required.
• Customer service experience required; supervisory or management experience preferred.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety standards (HACCP preferred or willingness to obtain).
• Proficiency with basic computer programs, including POS systems and Microsoft Office.

Responsibilities

• Staff Supervision & Development: Supervise and support baristas and other team members during shifts; assist in hiring, training, and coaching staff; foster a positive work environment; ensure adherence to policies and safety standards.
• Customer Service Excellence and Guest Experience: Greet customers, take orders, craft beverages, and process payments; resolve complaints to ensure satisfaction; build relationships with regulars and community.
• Operational and Financial Management: Assist in inventory, ordering, cost control; monitor cash handling; support promotions and seasonal offerings; maintain cleanliness and safety.
• Equipment and Facility Maintenance: Oversee cleaning and maintenance of coffee equipment; troubleshoot issues; ensure POS functioning; perform other duties as assigned.

Skills

Customer service

Supervisory experience

Leadership

Communication

Organization

Food safety knowledge

Education

High school diploma or GED

Tools

POS systems

Microsoft Office

Job description

Description

Job Summary

The Assistant Caribou Manager supports daily operations and supervises staff during shifts to ensure exceptional customer service, operational efficiency, and a welcoming atmosphere. This role actively upholds Mackenthun’s values, fosters team engagement, and helps drive sales and profitability while maintaining the highest standards of quality and safety.

Key Responsibilities

Staff Supervision & Development

• Supervise and support baristas and other team members during shifts
• Assist in hiring, training, and coaching staff, providing ongoing feedback and performance support
• Foster a positive and motivating work environment that encourages high employee engagement and retention
• Ensure adherence to company policies, food safety standards, and operational procedures

Customer Service Excellence and Guest Experience

• Maintain high customer service standards by leading by example
• Greet customers, take orders, craft beverages, and process payments accurately and efficiently
• Resolve customer complaints promptly and professionally to ensure satisfaction
• Build relationships with regular customers/community members and maintain a welcoming atmosphere that keeps guests coming back

Operational and Financial Management

• Assist in managing inventory, ordering supplies, and controlling costs to support profitability
• Monitor cash handling and assist with daily cash-outs
• Help implement promotional activities and seasonal offerings to drive sales and encourage repeat business
• Maintain a clean, organized, and safe environment, including compliance with health and safety regulations

Equipment and Facility Maintenance

• Oversee the cleaning and maintenance of all coffee equipment during shifts
• Troubleshoot minor equipment issues and coordinate necessary repairs
• Ensure proper functioning of POS systems and support smooth operations
• Other duties as assigned

Requirements

Qualifications

• High school diploma or GED required.
• Customer service experience required; supervisory or coffee shop/restaurant management experience preferred.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety standards (HACCP certification preferred or willingness to obtain).
• Proficiency with basic computer programs, including POS systems and Microsoft Office.
• Availability to work variable hours between 5:00 AM – 6:30 PM, including weekends and some holidays.
• Excellent communication skills in English (verbal and written).

What You Bring

• A love for coffee and people.
• A leadership mindset with a team-first attitude.
• A focus on service, community, and creating memorable moments.
• A willingness to learn, grow, and have fun while working hard.

Working Conditions and Physical Demands

• Must be able to stand and walk for long periods and lift up to 50 lbs.
• Exposure to hot equipment, cleaning chemicals, and a fast-paced environment.
• Ability to handle repetitive tasks and work collaboratively in a busy, team-oriented setting.

Benefits Summary for Full Time:

• Medical, Dental, Vision
• 401k
• Employer Paid Life Insurance
• Long Term & Short Term Disability
• Hospital, Critical Illness, Accident
• Paid Vacation and Paid Holidays
• Sick & Safe Time
• Shift differentials for working Sundays & Holidays
• 10% discount at any Mackenthun’s locations
• Referral bonuses
• Dietitian services