Cargo Operations Supervisor

Qatar Airways; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Qatar Airways in Houston, TX is seeking a Cargo Operations Supervisor to lead daily cargo operations, ensure safety and efficiency, and coordinate with ground handling and sales teams. You will supervise staff, optimize space on freighters, and drive timely cargo handling and customer satisfaction.

The role requires strong leadership, risk awareness, and proficiency with cargo systems. Join a global airline and contribute to top-tier service in a dynamic environment.

Qualifications

• Understanding of Cargo Procedures / Acceptance / office / warehouse / ramp / People Management.
• IATA recognized dangerous goods.
• Leadership skills and decision-making abilities.
• Knowledge of ramp handling and load control for all aircraft.

Responsibilities

• Ensure safety measures by operations staff and GHA.
• Optimize capacity use to maximize revenue with on-time freighter performance.
• Handle customer requirements and resolve difficult issues professionally.
• Prepare staff rosters and brief on industry changes and QR services.
• Support Sales with up-to-date operational information in systems.
• Prepare cargo reports as required by Management.
• Liaise with local Ground Handling Agents and Head Office Cargo to ensure high-quality service.
• Assist import customers for clearance and liaise with customs authorities.
• Coordinate flight planning for max capacity utilization and timeliness.
• Prepare regular service reports and system accounting updates.

Skills

Cargo procedures

People management

Leadership

Decision making

Ramp handling

German & English

IT proficiency

Tools

Word

Excel

Outlook

Job description

Description

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Operations Team in Houston, TX as a Cargo Operations Supervisor.

General Information

Ref # 236340

Location: USA-Houston

Job family: Cargo & Airport Operations

Closing Date: 2026-11-10

Role Includes

• Ensure all safety measures are taken by operations staff as well as GHA
• Ensure all staff adheres to optimal use of capacity to maximize revenue whenever possible with on time performance for freighters.
• Handle customer requirement/request professionally on a daily basis. Assist staff and customers to resolve difficult issues /problems. Reduce customer complaints.
• Prepare staff roster to ensure proper distribution of manpower and brief staff with relevant changes in the industry and QR products/ services.
• Support Sales to keep systems updates with operational information
• Prepare Cargo report when required by Management
• Liaising with local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high quality customer service provided in sales & operational areas.
• Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.
• Flight planning with maximum utilization of the flight capacity, control and operation export & import. Maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on a/c.
• Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualification

• Understanding of Cargo Procedures / Acceptance / office / warehouse / ramp / People Management
• IATA recognized dangerous goods
• Leadership skills
• Decision-making
• Ramp-handling and Load Control of all types of aircraft
• Knowledge of both verbal and written German and English
• Loading of cargo freighters
• IT Proficiency – Word / Excel / Outlook

The applicant must be legally authorized to work in the United States. Verification of employment will be required at the time of hire. The company will not sponsor applicants for work visas.