Cargo Express Warehouse Supervisor

Swissport International AG; Illinois; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fast-paced aviation industry leader, where you will play a crucial role in overseeing cargo operations and leading a dedicated team. This exciting position involves ensuring compliance with safety regulations, coaching team members, and managing operational tasks effectively. You will be part of a global organization that values its people and fosters a culture of teamwork and excellence. With a focus on delivering high-quality service, you will contribute to an environment that prioritizes customer satisfaction and operational efficiency. If you're passionate about aviation and ready to take on new challenges, this opportunity is perfect for you.

Benefits

401(k) with company match

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Qualifications

• 5+ years of operational experience in ground handling or cargo services.
• Strong proficiency in Microsoft Office programs.

Responsibilities

• Lead a team during turnaround and ensure compliance with safety and operational standards.
• Supervise operations and provide training to team members.

Skills

Operational Experience

Customer Service

Team Leadership

Time Management

Problem Solving

Safety Practices

Communication Skills

Education

High School diploma or GED equivalent

Tools

Microsoft Office Suite

Job description

Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The Cargo Warehouse is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo-related documentation is prepared timely and accurately, and regulatory requirements are adhered to and executed against appropriately.

The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance with safety, security, and operational performance in line with policies and brand values.

The expected pay rate is $25.50/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company-paid holidays.

Your activities

• Functional member of the operational team (e.g., a turnaround team / check-in desks / bag room, warehouse area etc.) working on a shift basis
• Act as technical expert on the ground (e.g., on complex ticketing issues / system issues)
• Coaching and coordinating the team assigned to the task
• Perform any tasks particularly stipulated by SLAs as needing a senior member of staff (e.g., handling aircraft doors)
• Responsible for accurate service capturing of operational activities relevant for invoicing and complete flight/task reports as per company procedure
• Allocate tasks to team members during a turnaround / warehouse area / bag room, check-in desk row etc.
• Ensure compliance with all Operating Procedures (SOP, LOP), including Station Safety Rules and supervise Emergency Procedures during their shift in the area under their supervision
• Supervise all Operations (as part of their purview); stand in for Duty Manager or equivalent as required
• Provide team under their purview with work instructions during shift / during turnaround
• Lead and train on-the-job as necessary for the employees working under their purview
• Provide duty managers with feedback on employees to enable them to have constructive development / disciplinary conversations
• Depending on severity, responsible to escalate any customer complaints received / observed to Duty managers promptly
• In small stations, assume responsibility for day-of allocation tasks on a rotating basis
• Conduct QHSSE related daily checks / inspections and accurately report into the systems
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage

Your profile

• High School diploma or GED equivalent
• Fluent spoken and written English
• Good command of the English language both verbal and written
• 5 years' operational experience in ground handling, cargo, or aircraft fueling services
• Excellent working knowledge of proper safety practices, procedural compliance and operations delivery
• Excellent organizational and time-management skills
• Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
• Ability to coach and motivate teams to deliver high-quality standards
• Ability to resolve problems with a focus on excellent customer service
• Ability to establish and maintain positive, professional, work relationships with teams and customers

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!