Cargo Claims Specialist

Lineage Logistics; Irvine (CA); On-site; USD 75,000 - 136,000; Full time

Benefits offered by this job

Medical benefits

401k retirement plan

Paid time off

Annual bonus eligibility

7 holidays per year

Job summary

Lineage Logistics is seeking a claims specialist to manage OS&D issues for perishable cargo, analyzing root causes and communicating findings to management. You will collect evidence, investigate claims, and maintain comprehensive records while coordinating with logistics, operations, and customers.

After-hours support may be required to resolve shipping losses. The role emphasizes strong data skills, attention to detail, and teamwork to drive timely resolutions and policy compliance across

Qualifications

• High School diploma or GED.
• 3 years perishable commodity OS&D/cargo claims experience or equivalent in customer service within transportation.
• Carmack Amendment knowledge preferred.
• Certified Claims Processor (CCP) preferred.
• Proficient with Microsoft Office Suite.

Responsibilities

• Address overage, shortage, and damage issues; research root causes and resolutions.
• Capture data and collect evidence for claims including documents, images, and verbal communications.
• Investigate product claims for customers, shippers, and consignees.
• Maintain records of claims, documents, evidence, and dispositions.
• Collaborate with logistics, warehouse ops, partners, and customers for timely information and dispositions.
• Take after-hours calls to assist operations, partners, drivers, and customers.
• Generate OS&D reports and data entry.
• Work with other departments to identify trends and corrective actions.

Skills

Microsoft Office Suite

OS&D claims knowledge

Excellent communication

Time management

Education

High School diploma or GED

Tools

CSMS/MS Office

Job description

This position will address overage, shortage, and damage issues; research causes of OS&Ds; analyze root causes; determine resolutions; and communicate findings to management. Ensures organization policies are being followed in accordance with Lineage policy, insurance coverage, legislation, and regulations.

ESSESSENTIAL DUTIES AND RESPONSIBILITIES

• Capture data related to potential claims of overages, shortages, and damages of customer products and unexpected fees.
• Collect evidence related to the handling of cargo including documents, images, and verbal communication for use in the resolution of claims.
• Investigate product claims made by or on behalf of customers, shippers, and consignees.
• Maintain records of claims, associated documents, evidence, and dispositions.
• Work closely with logistics, warehouse operations, business partners, and customers to provide accurate timely information regarding freight overages, shortages, damages, etc. findings and determine appropriate dispositions.
• Take after-hours calls to assist operational groups, business partners, drivers and customers with issues related to product shipments and potential losses.
• Generate OS&D reports and data entry.
• Works with other departments to determine corrective measures to identify trends and mitigate future OS&Ds.
• Professional communication etiquette: Participates in proactive team efforts to achieve departmental and company goals.

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES)

• High School diploma or GED.
• 3 years perishable commodity OSD/cargo claims experience or the equivalent length of time in customer service within the transportation industry.
• Carmack Amendment knowledge is strongly preferred.
• Certified Claims Processor (CCP) preferred.
• Proficient computer skills required, including Microsoft Office Suite.
• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.
• Excellent problem-solving skills and attention to detail.
• Effective time management skills and the ability to self-prioritize workload.
• Able to handle fast paced environment with attention to detail.
• A strong work ethic and team mentality.

Work Schedule & Availability Requirements

• This position is a second-shift role, with regular working hours from 1:30 PM to 10:00 PM. In addition to the standard schedule, this role requires on-call availability one weekend per month, covering both Saturday and Sunday. Candidates must be able to accommodate these scheduling requirements.

Pay Range

• Pay Range:$75,400.00 - $135,600.00

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

• safe, stable, reliable work environments
• medical, dental, and basic life and disability insurance benefits
• 401k retirement plan
• paid time off
• annual bonus eligibility
• a minimum of 7 holidays throughout the calendar year

More vacancies in the Netherlands Not sure which role is right for you?

At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world. Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day. Working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.

At Lineage Logistics, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is one of the world’s leading temperature-controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain. Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain.

As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers worldwide.