Cargo Claims Assistant

cretecarriercorp; Lincoln (NE); On-site; USD 40,000 - 55,000; Full time

Job summary

cretecarriercorp in Lincoln, NE is seeking a Detail‑Oriented Risk Management Support Specialist. You will receive calls and reports related to freight OS&D, freight exceptions, load shifts, and hazardous materials to help process risk management events.

Key duties include maintaining risk management records, handling correspondence, and documenting payments and salvage activities. Strong MS Office skills and clear written/verbal communication are required; an associate degree or equivalent

Qualifications

• Associates degree or 1–2 years of related experience.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Ability to maintain regular attendance and perform duties

Responsibilities

• Receives Risk Management calls and reports related to OS&D and freight exceptions.
• Maintains Risk Management information and procedures, including contact information.
• Processes Risk Management correspondence to involved parties as needed.
• Reports OS&D occurrences and freight exceptions per customer requirements.
• Administers the process of tracking, securing, and redelivering rejected freight.
• Assists in salvage of refused freight and participates in salvage sales.
• Researches, compiles, and tracks reports, spreadsheets, and correspondence related to customer freight exceptions.
• Processes OS&D related payments and logs financial information in occurrence records.
• Establishes and maintains positive working relationships with others.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Education

Associate degree

Tools

Microsoft Office

Job description

Position Summary

Performs supportive duties for the Risk Management Call Center, including taking reports from customers, clients, and employees of the organization, so that risk management freight exceptions and OS&D reports may be processed.

Role and Responsibilities

• Receives Risk Management calls and reports related to occurrences of freight OS&D (over, short and damaged), freight exceptions, load shift, overweight, freight rework, and hazardous materials.

• Maintains Risk Management information and procedures, including customer and vendor contact information.

• Processes Risk Management correspondence to appropriate involved parties as needed.

• Reports OS&D occurrences and freight exceptions in accordance with customer requirements.

• Administers the process of tracking, securing, and redelivering rejected freight.

• Assists in determining salvage of refused freight and participates in salvage sales.

• Researches, compiles, and tracks reports, spreadsheets, and correspondence related to customer freight exception s.

• Processes OSD related payments and logs financial information in occurrence records.

• Establishes and maintains positive working relationships with others.

• Receives and carries out instructions.

• Maintains regular and predictable attendance.

• Performs other duties as assigned.

Required Skills/Abilities

• Excellent verbal and written communication skills.

• Proficient with Microsoft Office Suite or related software.

Qualifications and Education Requirements

Associates degree; or one to two years of related experience and/or training; or equivalent combination of education and experience

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 10 pounds at times.