Cargo Acceptance Agent

lliance Ground International; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Alliance Ground International is seeking a Cargo Acceptance Agent to handle the receipt, inspection, and documentation of cargo shipments at the airport, ensuring compliance with IATA, TSA and airline requirements.

You will verify paperwork, coordinate with carriers and customs, monitor weight and size, and provide excellent client service while upholding AGI safety standards. The role emphasizes accuracy, teamwork, and regulatory compliance in a fast-paced aviation environment.

Qualifications

• High school diploma or equivalent; certification in cargo handling or aviation preferred.
• 1–3 years of cargo operations or ground handling experience.

Responsibilities

• Accept and verify cargo shipments, ensuring they meet required documentation and regulatory standards.
• Inspect cargo for proper packaging, labeling, and security compliance in accordance with IATA and TSA regulations.
• Process cargo manifests, airway bills, and other related documents.
• Coordinate with cargo carriers, customs, and ground handling teams to ensure timely and accurate cargo handling.
• Monitor cargo for weight and size compliance and report discrepancies or damages.
• Provide excellent customer service to clients and stakeholders, addressing queries and concerns.

Skills

Attention to detail

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

Job Description: Do you enjoy working in a fast-paced, safety‑obsessed aviation environment?

Position Overview

The Cargo Acceptance Agent is responsible for the receipt, inspection, and documentation of cargo shipments to ensure compliance with aviation regulations and airline requirements. This role plays a key part in ensuring the safe and efficient handling of cargo at the airport, maintaining high standards of customer service and regulatory compliance.

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation for aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Job Responsibilities

Accept and verify cargo shipments, ensuring they meet required documentation and regulatory standards.

Inspect cargo for proper packaging, labeling, and security compliance in accordance with IATA and TSA regulations.

Process cargo manifests, airway bills, and other related documents.

Coordinate with cargo carriers, customs, and ground handling teams to ensure timely and accurate cargo handling.

Monitor cargo for weight and size compliance and report discrepancies or damages.

Provide excellent customer service to clients and stakeholders, addressing queries and concerns.

Safety, Security and Compliance

All AGI Team members have a responsibility and duty while at work to:

Take reasonable care for health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.

Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.

Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.

Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.

Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.

Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.

Fully understand AGI Health & Safety and Security policies.

Attend training courses as may be required by AGI.

Qualifications and Skills

Education

High school diploma or equivalent; additional certification in cargo handling or aviation preferred.

Experience

If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.

Experience: 1-3 years of experience in cargo operations or ground handling in the aviation industry.

Skills

Strong attention to detail, organizational, and communication skills.

Knowledge

Familiarity with cargo handling procedures, security regulations, and airline documentation requirements.

Benefits

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full‑time qualified employees as well as medical coverage for part time employees.

AGI also provides free uniforms and free on‑the‑job training to all employees.

Additional benefits include company‑matched 401(k) program, company‑paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

Job Culture

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

About AGI

Introduce yourself! AGI is one of the fastest growing, US‑owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services.

Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada.

AGI's portfolio of services includes air cargo, aircraft ground handling, e‑commerce, passenger service, and security services.

AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.