Account Manager - Ground Operation

lliance Ground International; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision

Free uniforms

On-the-job training

401(k) plan

Employee assistance program

Voluntary life insurance

Travel discounts

Job summary

Alliance Ground International (AGI) in Phoenix, AZ is seeking an Account Manager to supervise cargo and ground operations, coordinating with airlines, vendors and regulators to ensure safe and compliant service across shifts.

You will establish policies, manage the team, audit processes and maintain KPI reporting. The role requires 1+ year of aviation experience and US work authorization. This is a full-time position with competitive benefits in a safety‑focused environment.

Qualifications

• Associates degree or 3-5 years related experience and/or training or equivalent.
• Valid US driver’s license.
• Successful completion of airport badging process and pre-employment drug screen.
• Must have US work authorization; Canada location requires IRPA/eligibility.

Responsibilities

• Establish, implement and maintain departmental policies and procedures for safe, efficient cargo/ground operations.
• Oversee cargo process, and direct staff for flight/load manifest and weight & balance control.
• Coordinate with customers, third-party providers and government agencies for compliance and customer satisfaction.

Skills

Warehouse mgmt

Conflict resolution

MS Office

English skills

Stress management

Detail orientation

Lifting ability

Multitasking

Communication skills

Education

Associates degree or 3-5 yrs exp

Driver's license

Tools

Airport badge process

Drug screening

Job description

Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? Ideal candidates will have at least one year of relevant experience. The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo or ground account operations by performing the following duties personally or through subordinates. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Job Responsibilities

• Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo or ground operations are safe, efficient, and in compliance with all applicable Company and governmental regulations.
• Responsible for the work accomplished in the carriage of cargo process, flight/load manifest/weight & balance control process and has the authority to direct persons to accomplish that work.
• Provide for the oversight and provisioning of ground handling services related to cargo operations.
• Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.
• Conduct periodic audits on all Company cargo operations.
• Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
• Ensure that all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained.
• Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
• Maintain the Hazardous Materials Training Program for all applicable employees.
• Develop and implement policies and procedures for the safe and efficient handling of ULDs.
• Lead by example to deliver consistently great service to our customers.
• Ensure compliance with all Company safety and security procedures to meet/exceed regulatory standards.
• Maintain, monitor and report on agreed key performance indicators (KPI's).
• Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements.
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
• Ensure all agreed training is completed and documented.
• Build and maintain relationships with stakeholders, internal and external.
• Resolve issues/conflicts in a timely manner.
• Ensure efficient operation of inbound and outbound flights.
• Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
• Able to meet the Station's attendance policy.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.

Safety, Security and Compliance

All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies. Attend training courses as may be required by AGI.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skill and Abilities

• Warehouse management experience preferred.
• Ability to deal with conflict and resolve issues.
• Intermediate computer skills with working knowledge of Microsoft Office programs.
• Excellent English verbal and written communication skills.
• Must be able to handle stress in a fast-paced environment and ensure deadlines are met.
• Ability to concentrate on detail.
• Ability to lift 50-70 lbs.
• Adhere to safety practices and programs.
• Ability to multitask.
• Good communication skills.

Education and Experience

• Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Valid US driver’s license.
• Successful completion of the required airport badging process and pre-employment drug screen is required.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.

Schedule of Hours

As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, etc., Strict adherence to company attendance policies are expected and enforced.

Benefits

• Paid vacation.
• Medical / dental / vision for full-time qualified employees.
• Medical coverage for part time employees.
• Free uniforms.
• Free on-the-job training.
• Company-matched 401(k) program.
• Company-paid employee assistance program.
• Voluntary life insurance.
• Travel discounts on car rentals, hotels, and cruises.

Equal Opportunity Employer

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

About AGI

Introduce yourself! AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.