CareLink Communications Specialist, 1p-1a Thurs-Sat

Cone Health; Greensboro (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Cone Health in Greensboro seeks a Communications Specialist to facilitate hospital-wide communications, support patient transport coordination, and assist in dispatch and transfers.

Under supervision, you will use pagers, radios, computers and the CAD system to ensure timely referrals, accurate data entry, and prompt notification of team leads during critical situations.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year experience in a similar communications/dispatch role.
• Experience using hospital communication systems and devices.

Responsibilities

• Use various communication devices to facilitate efficient and clear hospital-wide communication.
• Maintain ongoing communication with transport units to ensure timely referrals and consults.
• Assist in accurate data entry to improve referral and dispatch processes.
• Receive and facilitate incoming communications, notifying team leads for timely responses.
• Ensure accurate entry of patient charge information into the billing interface.
• Perform other duties as assigned.

Skills

Communication

Data entry

Coordination

Multitasking

Education

High School Diploma or equivalent

Tools

CAD System

Job description

The Communication Specialist assists with facilitating communications across the system in order to ensures immediate response and efficient coordination other system teams. Working under close supervision, this position helps review data entries in the CAD System, assists in coordinating activities with other departments and hospitals, and collaborating with public safety agencies and 911 Communications Centers for patient dispatch and transfers.

Essential Job Function:

• Uses various communication devices, such as computers, pagers, voice communications devices (two-way radios), and telecommunications systems, to facilitate efficient and clear communication within the hospital/medical group, ensuring seamless coordination of patient transport and care.
• Demonstrates clear and coherent communication skills when interacting with all individuals within the secondary market and the health system, maintaining ongoing communication with transport units throughout the entire transport process to ensure timely and effective patient referrals and consults.
• Helps perform accurate data entry that will improve the referral and dispatch process, ultimately enhancing patient care and transport efficiency.
• Supports receiving and facilitating all incoming communications in an efficient manner, promptly notifying the team leads to ensure timely resolution and appropriate response to critical situations.
• Helps maintain accurate and complete follow-up information as well as ensures the accurate and timely entry of patient charge information into the billing interface, contributing to effective revenue cycle management.
• Performs other duties as assigned.

Education:

• Required: High School Diploma or equivalent.

Experience:

• Required: 1 Year.