Caregiver Time and Attendance Coordinator

Help At Home, LLC; Savannah (GA); Remote; Full time

Job summary

Help At Home is seeking a Caregiver Time and Attendance Coordinator for a remote role. The position involves ensuring accurate time records for caregivers, resolving discrepancies, and supporting compliance with attendance policies. The ideal candidate will have a Bachelor's degree and experience with Electronic Visit Verification systems.

Qualifications

• 1-2 years of previous experience required.
• Familiarity with Electronic Visit Verification systems.

Responsibilities

• Investigate and resolve attendance discrepancies.
• Ensure accurate and timely capture of attendance data.
• Conduct training sessions for caregivers.

Skills

Electronic Visit Verification

HIPAA

Education

Bachelor's degree in a relevant field

Job description

Help at Home is hiring a Caregiver Time and Attendance Coordinator!
This is a remote role; Monday through Friday from 8am-5pm Eastern, with an hourly rate starting at $20.00 per hour.

Help at Home, LLC is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. We are committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary:

The Caregiver Time and Attendance Coordinator helps ensure the accuracy and compliance of time records for caregivers. This role involves resolving attendance discrepancies by making outreach to caregivers to clarify shift expectations and working within standard operating procedures to reduce overall exceptions.

Essential Duties/Responsibilities:

1. Investigate and resolve missing clock-in/out, late arrivals, missed visits, and early departures.
2. Address issues related to Electronic Visit Verification (EVV) promptly and effectively.
3. Ensure accurate and timely capture of attendance data for payroll and billing.
4. Assist caregivers in troubleshooting approved methods for recording EVV, including Mobile Application (APP), Telephonic (IVR), and Fixed Object Device (FOB).
5. Guide caregivers on best practices for accurate timekeeping and compliance with company policies.
6. Conduct periodic training sessions for caregivers on updates to attendance and verification systems.
7. Act as a resource for caregivers, answering questions and addressing concerns related to timekeeping and attendance.
8. Provide feedback to operations management on recurring attendance issues.
9. Communicate with caregivers, clients, and market operations personnel to resolve attendance and visit verification issues in real time.
10. Document actions and outcomes in applicable systems as per standard operating procedures.
11. Ensure the protection of client and caregiver data in compliance with HIPAA and other privacy regulations.
12. Educate and support caregivers on attendance policies and verification procedures.
13. Collaborate with payroll and Revenue Cycle Management (RCM) teams to resolve pay and prebilling discrepancies related to attendance.
14. Manage to productivity goals set by management.

Qualifications/Educational Requirements

1. Bachelor's degree in a relevant field or equivalent work experience.
2. One to two years of previous experience required.
3. Familiarity with Electronic Visit Verification systems.
4. Knowledge of HIPAA and privacy regulations.

Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location; please ask for details at your interview.

The above statements describe the general nature and level of work performed by people in this role. They are not exhaustive of all responsibilities, duties, and skills required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. All applicants will receive fair and impartial consideration regardless of race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other protected status.

The above statements are intended to describe the general nature and level of work. They are not exhaustive of all responsibilities, duties, and skills required. Reasonable accommodations may be made for individuals with disabilities upon request.

Help At Home values diversity and is committed to creating an inclusive environment for all employees.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used for employment assessment purposes and will not be shared with unauthorized parties.

We implement strong security measures to safeguard your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You may access, modify, or request deletion of your data by contacting us.

Employees are required to adhere to our data protection policies and legal requirements to safeguard sensitive information.