Caregiver Time and Attendance Coordinator

Help at Home; Savannah (GA); Remote; Full time

Job summary

A leading provider of care solutions is seeking a Caregiver Time and Attendance Coordinator. This remote role involves ensuring accurate time records for caregivers and resolving attendance discrepancies. The position requires strong communication skills and knowledge of Electronic Visit Verification systems. Join a dedicated team committed to high-quality care and support solutions.

Qualifications

• 1-2 years of relevant experience.

Responsibilities

• Investigate and resolve attendance discrepancies.
• Ensure accurate attendance data for payroll and billing.
• Educate caregivers on attendance policies.

Skills

Electronic Visit Verification

HIPAA Knowledge

Education

Bachelor's degree

Job description

Caregiver Time and Attendance Coordinator

Help at Home is hiring a Caregiver Time and Attendance Coordinator! This is a remote role, Monday through Friday, from 8am-5pm Eastern, with an hourly rate starting at $20.00.

Help at Home, LLC is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. We are committed to delivering a gold standard in care through our attentive and well-trained staff.

Job Summary

The Caregiver Time and Attendance Coordinator ensures the accuracy and compliance of time records for caregivers. Responsibilities include resolving attendance discrepancies by outreach to caregivers and adhering to standard operating procedures to minimize exceptions.

Essential Duties and Responsibilities

• Investigate and resolve missing clock-ins/outs, late arrivals, missed visits, and early departures.
• Address Electronic Visit Verification (EVV) issues promptly.
• Ensure accurate attendance data for payroll and billing.
• Assist caregivers with EVV methods including Mobile App, IVR, and FOB.
• Guide caregivers on accurate timekeeping and policy compliance.
• Conduct training on attendance and verification updates.
• Serve as a resource for caregivers on timekeeping concerns.
• Provide feedback on attendance issues to management.
• Communicate with caregivers, clients, and operations to resolve verification issues in real time.
• Document actions and outcomes per SOPs.
• Protect client and caregiver data per HIPAA and privacy laws.
• Educate caregivers on attendance policies.
• Collaborate with payroll and revenue teams to resolve discrepancies.
• Meet productivity goals set by management.

Qualifications and Educational Requirements

• Bachelor's degree or equivalent experience.
• 1-2 years of relevant experience.
• Familiarity with Electronic Visit Verification systems.
• Knowledge of HIPAA and privacy regulations.

Candidates must meet state background screening requirements. Compensation, benefits, and bonuses vary by location; please inquire during your interview.

Help At Home is an EEO employer, welcoming applicants regardless of race, sex, age, disability, veteran status, or other protected classes.

Data Security and Privacy

We prioritize your data privacy, complying with HIPAA and SOX. Your data is used solely for employment assessment and protected with strong security measures. By applying, you consent to this process.