Caregiver Service Specialist (HR/Compliance)

Help At Home, LLC; Philadelphia (Philadelphia County); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Caregiver Service Specialist to enhance the support for caregivers, ensuring they have the necessary resources to deliver exceptional service to clients. This hybrid role requires a commitment to caregiver engagement, compliance with state requirements, and proactive communication. You will play a vital role in maintaining caregiver satisfaction and retention, contributing positively to the lives of both caregivers and clients. If you are passionate about making a difference and have strong organizational and problem-solving skills, this opportunity could be the perfect fit for you.

Qualifications

• At least 18 years of age; high school diploma or GED required.
• 1-2 years of customer service or related experience required.

Responsibilities

• Manage caregiver roster and ensure accurate information.
• Monitor caregiver performance and ensure quality service.
• Support new caregivers and handle their questions.

Skills

Organizational Skills

Multitasking

Supervisory Skills

Problem-Solving

Computer Literacy

Compassion

Education

High School Diploma or GED

Bachelor's Degree

Job description

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Help at Home is hiring a Caregiver Service Specialist!
This is a hybrid role. Must be able to commute to the office 4 days per week.

Job Summary:

The Caregiver Service Specialist will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements as well as ongoing caregiver roster management.

Essential Duties/Responsibilities:

• Caregiver roster management - maintain preferences and desired hours and ensures information is accurate and up to date in all systems.
• Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.
• Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.
• Proactively reaches out to new caregivers to welcome and support them.
• Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.
• Reviews caregiver satisfaction surveys and takes action where needed.
• Appropriately handles caregiver questions and issues.
• Performs other related duties as assigned.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Education and Experience:

• At least 18 years of age.
• High school diploma or GED required. Bachelor's degree preferred.
• One (1) to two (2) years of customer service or related experience required.
• Other requirements pursuant to state or local rules as applicable.

Required Skills and Abilities:

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Basic computer literacy and typing skills.
• Demonstrate compassion, responsibility, and cheerful attitude.

Travel Requirements:

• Little to no travel required - ability to commute to the office is required.

Physical Requirements:

• Ability to move or traverse about in offices, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.