Caregiver Matchmaker & Client Scheduler

Visiting Angels Columbus Ohio; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Life/Work balance

Bonuses

Health Insurance

Paid time off

401K

AAA membership after 90 days

M-F work schedule

Supportive work environment

Experienced co-workers

Job summary

Visiting Angels Columbus West is seeking a Client Care Coordinator to schedule caregivers, follow up with clients, and support high-quality home care services for seniors in Central Ohio.

You will coordinate schedules, monitor care quality, and communicate with clients and families to ensure satisfaction. A strong emphasis on flexibility, professional communication, and teamwork will be essential in this role.

Qualifications

• Must have strong customer-service skills and the ability to communicate clearly and diplomatically.
• Experience scheduling multiple employees in a care setting is required.
• Must be comfortable with on-call responsibilities and flexible scheduling.

Responsibilities

• Schedule caregivers to meet client and care needs.
• Conduct regular follow-up calls and home visits to ensure satisfaction.
• Counsel caregivers to meet client and company expectations.
• Recognize and reward good performance and caregiver excellence.
• Maintain detailed documentation of scheduling changes and actions.
• Build positive relationships with clients, families, and caregivers.
• Take on-call responsibilities as needed.

Skills

Customer service

Communication

Scheduling experience

On-call flexibility

Multitasking

Independence

Tools

Microsoft Office

Scheduling systems

Healthcare software

Job description

Visiting Angels Columbus West is seeking a Client Care Coordinator to schedule caregivers, follow up with clients, and support high-quality home care services for seniors in Central Ohio.

You will coordinate schedules, monitor care quality, and communicate with clients and families to ensure satisfaction. A strong emphasis on flexibility, professional communication, and teamwork will be essential in this role.