Caregiver Matching & Scheduling Coordinator

Homewatch CareGivers of Las Vegas; Las Vegas (NV); Vor Ort; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

Homewatch CareGivers of Las Vegas is seeking a Scheduling Coordinator to serve as the link between clients, caregivers, and the office team, ensuring reliable client coverage. You will manage caregiver schedules, match clients to caregivers, and handle last-minute changes with a focus on exceptional customer service.

The role requires strong multitasking, organization, and communication skills, plus basic computer proficiency. Prior private-duty/home care scheduling experience is highly valued.

Qualifikationen

• Minimum 1 year of scheduling and staffing experience in non-medical home care/private-duty care.
• Experience staffing caregivers for clients receiving services in their homes.
• Excellent multitasking, organization, and time-management skills.
• Ability to prioritize competing needs in a fast-paced environment.
• Ability to remain calm and professional during call-offs and scheduling changes.
• Strong problem-solving and initiative-taking abilities.
• Excellent verbal and written communication and customer service skills.
• Strong computer skills and ability to learn scheduling software.
• KanTime Private Duty experience preferred.
• Reliable transportation; valid driver’s license and current automobile insurance.
• Must complete fingerprinting and background screening.

Aufgaben

• Coordinate and maintain caregiver schedules based on client needs, caregiver availability, skills, and compatibility.
• Match clients with appropriate caregivers.
• Manage call-offs, open shifts, schedule changes, and last-minute coverage needs.
• Communicate schedule changes promptly and professionally with clients and caregivers.
• Coordinate staffing for new client starts and schedule changes.
• Monitor schedules for overtime, coverage gaps, and conflicts.
• Maintain scheduling information in the agency's scheduling system.
• Build positive relationships with caregivers while maintaining expectations and accountability.
• Provide excellent customer service to clients and families.
• Support caregiver recruiting, onboarding, and staffing as needed.
• Work with administrative and operations teams to maintain continuity of client services.
• Perform other administrative duties to support operations.

Kenntnisse

Scheduling experience

Staffing

Customer service

Multitasking

Time management

Verbal communication

Problem solving

Computer skills

Tools

KanTime Private Duty

Jobbeschreibung

Homewatch CareGivers of Las Vegas is seeking a Scheduling Coordinator to serve as the link between clients, caregivers, and the office team, ensuring reliable client coverage. You will manage caregiver schedules, match clients to caregivers, and handle last-minute changes with a focus on exceptional customer service.

The role requires strong multitasking, organization, and communication skills, plus basic computer proficiency. Prior private-duty/home care scheduling experience is highly valued.