Career Support Specialist

Southwest Key Programs; Orange (TX); On-site; USD 33,000 - 45,000; Full time

Job summary

Southwest Key Programs is seeking a Career Support Specialist to help job seekers register in WorkInTexas and access the center's employment services. You will guide applicants through WIT applications, provide counseling, and coordinate center orientations with a strong focus on customer service.

This role requires solid administrative skills, proficiency with MS Office, and the ability to work collaboratively with clients and staff.

Qualifications

• High School Diploma or equivalent required.
• At least two years of administrative/clerical experience.
• Proficient with MS Office suite and data entry.
• Excellent verbal and written communication and customer service skills.
• Preferred: experience with WIT/TWIST and bilingual English/Spanish.

Responsibilities

• Assist job seekers in developing WIT work applications.
• Review WIT applications for completeness and quality.
• Refer and guide applicants to suitable employment.
• Maintain customer data and documentation in WIT.
• Provide employment counseling and coordinate center orientations.
• Support front desk and monitor visitor flow.

Skills

Verbal communication

Written communication

Customer service

Administrative support

Education

High School Diploma or equivalent

Tools

MS Office

WIT

TWIST

Job description

Job Details: Job Location: Orange, TX 77630, Position Type: Full Time Regular, Salary Range: $18.92 - $18.92 Hourly, Job Summary:

The Career Support Specialist’s primary function is to register job seeker customers in the reception area and assist job seeker customers in the resource room with their employment needs. The Career Support Specialist is also responsible for administering assessment testing, assisting with center orientations and providing additional center support, as needed. This person must be familiar with all center services and activities/events to connect customers with career services, including co-enrollments in specialized workforce programs, as appropriate. The Career Support Specialist is expected to provide excellent customer service and perform all duties as assigned.

Essential Functions:

• Assist job seekers in developing quality WorkInTexas (WIT) applications for employment by securing and recording information reflecting work qualifications based on experience, training, skills, abilities, interests and other factors relevant to proper selection for referral to suitable job openings.
• Review WIT applications for completeness and quality. Provide WIT technical assistance, as needed.
• Refer and guide applicants to suitable employment. Maintain customer data and documentation in WIT.
• Provide employment counseling to applicants who present unusual placement or job adjustment challenges.
• Interview clients and use/administer assessment tools to determine education, experience, skills, interest, and other relevant factors to fully explore client’s career development opportunities and possible training needs.
• Research and disseminate labor market information.
• Assist with delivery of center orientations.
• Provide additional center support, as assigned.

Other Functions:

• Provide backup coverage for the Front Desk Receptionist.
• Monitor center customer flow and assist visitors appropriately.
• Able to react to change productively and handle other essential tasks as assigned
• Must be able and willing to work remotely as needed

Qualifications: Qualifications and Requirements:

• Must have High School Diploma or equivalent.
• At least two (2) years of administrative/clerical experience.
• Must have good computer skills, including experience with MS Office suite
• Must have excellent verbal and written communication skills, demonstrated customer service skills.

Preferred:

• Previous experience with WIT and/or The Workforce Information System of Texas (TWIST) software system.
• Bilingual (English/Spanish).

Physical Demands:

• Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.
• While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment.
• Frequent typing, writing, bending and twisting.
• Must be able to lift up to 10 pounds.

Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.