Career Services Navigator & Client Liaison

Opportunities Industrialization Center of Washingt; Yakima (WA); On-site; USD 28,000 - 37,000; Full time

Job summary

OIC of WA in Yakima seeks a Navigator to operate the Resource Room reception, greet visitors, process intake, and connect clients with programs and services. The role acts as a liaison between the public and OIC of WA’s offerings, handling initial assessments and follow-up communications.

The ideal candidate will have a HS diploma, 1 year in customer service, 1 year in office management or as a receptionist, and strong communication skills; bilingual English/Spanish is preferred.

Qualifications

• HS Diploma or equivalent; AA degree preferred.
• 1 year in customer service; 1-year experience in office management or as receptionist; or additional years of experience accepted.
• Bilingual English/Spanish preferred.
• Experience with multiline phones, fax machines, and copiers.
• Proficiency in Microsoft Office (Teams, Outlook, Word).

Responsibilities

• Inform clients of agency program services and enrollment process.
• Complete initial intake interview using agency database.
• Assess client needs based on intake interview.
• Coordinate client needs and applications with program staff; follow up.
• Provide updates on application status.
• Cultivate relationships with partners for additional resources.
• Maintain knowledge of relevant program regulations and trainings.
• Answer phones and maintain the Resource Room.
• Greet the public and schedule appointments.
• Process incoming/outgoing mail.
• Other duties as assigned.

Skills

Customer service

Office management

Receptionist experience

Bilingual English/Spanish

Multiline phones

Microsoft Office

Education

HS Diploma

AA Degree preferred

Tools

Microsoft Office

Job description

OIC of WA in Yakima seeks a Navigator to operate the Resource Room reception, greet visitors, process intake, and connect clients with programs and services. The role acts as a liaison between the public and OIC of WA’s offerings, handling initial assessments and follow-up communications.

The ideal candidate will have a HS diploma, 1 year in customer service, 1 year in office management or as a receptionist, and strong communication skills; bilingual English/Spanish is preferred.