Career Services Lead & Handshake Specialist

University Of Michigan; Ann Arbor (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

University of Michigan seeks a customer-service focused professional to lead a busy information desk and act as Handshake Super User for campus career services. You will support students, alumni, and staff by providing information, referrals, and appointment scheduling both in person and via digital channels.

The role includes supervising a small student team, developing service standards, and analyzing Handshake data to improve operations in a hybrid work environment.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Excellent customer service, communication, interpersonal and organizational skills.
• Experience working with fast-paced, high-volume office.
• Experience with word processing, spreadsheets, email or calendar packages.
• Ability to work occasional weekday evenings.

Responsibilities

• Serve as the primary, front-line client services staff providing information and assistance in a large, comprehensive, fast-paced office.
• Assist students in clarifying and articulating their questions; refer from a developmental perspective.
• Provide direct service to clients including information assistance and scheduling in-person, by phone, and via email.
• Lead the information desk team and oversee Handshake system usage and access requests.
• Develop training materials and coordinate training for staff.
• Attend staff meetings and contribute to a positive campus community.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Handshake

Microsoft Word

Spreadsheets/Excel

Email/Calendar tools

Job description

University of Michigan seeks a customer-service focused professional to lead a busy information desk and act as Handshake Super User for campus career services. You will support students, alumni, and staff by providing information, referrals, and appointment scheduling both in person and via digital channels.

The role includes supervising a small student team, developing service standards, and analyzing Handshake data to improve operations in a hybrid work environment.